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Top questions

The invoice should include these details:

  • Vendor information
  • Recipient information
  • Date of purchase
  • Item description
  • Item quantity
  • Item value

The document must be clear and legible as it is what we will be provided to customs.

Please note that screenshots and PayPal transaction documents are not acceptable forms of invoices.

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An invoice is a document required to show the proof of purchase. It is required as part of the shipping service across the border. CrossBorder Pickups provides the invoice to customs when your item is making its way across the border.

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We encourage our customers to always be as accurate as they can be when it comes to declaring the fair market value. If you are found to be undervaluing or falsifying an invoice, you may be subject to a $300 CAD fine, suspension of the account, and/or confiscation of the item.

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Yes. Fair market value must be declared regardless of whether the item itself was paid for, awarded as part of a contest, or given as a promotional item. There has to be a value documented for the item if you intend to have it cross the border.

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Recently, customs has been scrutinizing shipments that they have identified as going to Amazon across the border. Customs will look up the value of the product on Amazon and since there may be many different sellers, they may find a different value for your item and deem you to be under-declaring its value. Please note that this has been a general trend at the border and has nothing to do with our customers’ specific accounts.

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In order to maintain transparency, accuracy and efficiency, we ask that all Canada FBA sellers provide a packing slip for all shipments valued over $500 USD. We ask that the packing slip be affixed to a conspicuous place on the exterior of the parcel.

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A packing slip must include the following:

  • Shippers information (sender/seller)
  • Recipient’s info and address
  • List of all items
  • Quantity of each item
  • Value of each item listed
  • ASIN or link to that listing
  • The total value of the shipment

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All declarations must be truthful and accurate as false information may lead to a minimum $300 fine and suspension of service.

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Once the item has been received at the U.S. facility, it is available for your review and input within 2 business days. If all required information is satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-4 business days after final approval.

You can track the package through your online account anytime. CBP will notify you by e-mail when the item is available for pick up.

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There are many restrictions on weapons and accessories crossing the border. We encourage our customers to visit the official CBSA website and familiarize themselves with the list of forbidden items to ensure they are not violating any regulations. When in doubt, look it up. For a detailed list, please have a look at the CBSA article here http://www.cbsa-asfc.gc.ca/publications/dm-md/d19/d19-13-2-eng.html. In addition, please also refer to our CrossBorder Pickups list of prohibited items: https://www.crossborderpickups.ca/prohibited.

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