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Top questions

The invoice should include these details:

  • Vendor information
  • Recipient information
  • Date of purchase
  • Item description
  • Item quantity
  • Item value

The document must be clear and legible as it is what we will be provided to customs.

Please note that screenshots and PayPal transaction documents are not acceptable forms of invoices.

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An invoice is a document required to show the proof of purchase. It is required as part of the shipping service across the border. CrossBorder Pickups provides the invoice to customs when your item is making its way across the border.

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We encourage our customers to always be as accurate as they can be when it comes to declaring the fair market value. If you are found to be undervaluing or falsifying an invoice, you may be subject to a $300 CAD fine, suspension of the account, and/or confiscation of the item.

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Yes. Fair market value must be declared regardless of whether the item itself was paid for, awarded as part of a contest, or given as a promotional item. There has to be a value documented for the item if you intend to have it cross the border.

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Total time for the package to be available for pickup is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the U.S. CBP location, it is available for your review and input within 24 hours. If all required information are satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-3 business days.
You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.

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Recently, customs has been scrutinizing shipments that they have identified as going to Amazon across the border. Customs will look up the value of the product on Amazon and since there may be many different sellers, they may find a different value for your item and deem you to be under-declaring its value. Please note that this has been a general trend at the border and has nothing to do with our customers’ specific accounts.

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A packing slip must include the following:

  • Shippers information (sender/seller)
  • Recipient’s info and address
  • List of all items
  • Quantity of each item
  • Value of each item listed
  • ASIN or link to that listing
  • The total value of the shipment

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All declarations must be truthful and accurate as false information may lead to a minimum $300 fine and suspension of service.

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In order to maintain transparency, accuracy and efficiency, we ask that all Canada FBA sellers provide a packing slip for all shipments valued over $500 USD. We ask that the packing slip be affixed to a conspicuous place on the exterior of the parcel.

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If you’re shopping in the US, we can help you save time and money!

  1. Signup for a FREE account and US address. It’s quick and easy!
  2. Have your item(s) shipped to your FREE US address.
  3. We’ll receive it on your behalf, inspect, and let you know via email! It’ll also be listed when you log into your account under CBP in the main menu and Pending Packages submenu.
  4. You can choose to either pick it up from one of our two locations or mailed to you.
  5. Once you approve, we’ll take care of all the paperwork, and clear it with Customs.
  6. If you’ve chosen to pick up, we’ll email you that it’s arrived and ready.

If you’re looking to save on shipping internationally, domestically,  and/or to the US we can help there too! Please check out our Services page for more information.

 

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