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ACCOUNT INFO

Follow these steps:
Login to your CrossBorder Pickups Account, choose “Account” (on the top right side) and under Business Info select whether or not you have a Canadian Import Number.

 

If you select ‘No’, you will be required to complete and submit the following information online:
POA – Power of Attorney and INA – Import Number Application

If you select ‘Yes, you will be required to input your Canadian Import Number and also submit the POA – Power of Attorney.

In order to obtain a Business Number online, please visit the CRA’s Business Registration Online (BRO) website.

 

Do you think it's helpful? YES / NO

No. The import/export account is free of charge and takes a few days as we have to work with both broker and customs to get the number. The import number will be emailed to you when it’s completed.

Do you think it's helpful? YES / NO

Any Canadian resident or non-resident business is eligible for an importer number.

Do you think it's helpful? YES / NO

As you may know, businesses are subject to only a 5% tax instead of 13%.

The owner or importer of record is responsible for paying the GST/HST on imported goods. If you are for the GST/HST and you are the importer (the person who caused the goods to be imported into Canada), you may claim an input tax credit (ITC) for the tax you paid on the imported goods, as long as you meet the requirement for claiming ITCs.

Do you think it's helpful? YES / NO

As the CBSA now conducts most of its compliance checks following importation, the business number allows Customs to release cargo and audit later. As well, since verification is required to obtain an importer number, it eliminates confusion or debate about who is responsible when a Customs problem does arise.

Do you think it's helpful? YES / NO

The business number is the master number used by Ottawa to track Canadian business activity, and the importer number is a sub-account (business number + RM0001) that is activated when your business imports commercial goods. It should be noted the import number must be applied for. You can find this form when you log into your portal, under your account profile, within the Business Info section. Click here on how to obtain an importer number with the help of CrossBorder Pickups.

Do you think it's helpful? YES / NO

Yes, all commercial cargo imported into Canada requires a business number. Please note the CBSA’s definition of “commercial” is extremely broad: anything for “commercial, institutional, or occupational use” is considered commercial. Personal orders of a high volume (e.g. 100x of the same item) or peculiar in nature (industrial machinery) may also require a business number regardless of their end-use.

Do you think it's helpful? YES / NO

Only registered businesses qualify for our Returns Service. You will need to register your business with us by and providing your import number and signed PoA, which is available under Business Info under your account in your portal. If you do not have an import number but have a federally registered business number, compete the Import Number Application form along with the PoA and CBP will request one on your behalf at no extra charge.

Do you think it's helpful? YES / NO

If you are planning to import commercial goods into Canada, you have to register. An importer account number is used by the Canada Border Services Agency to identify importers and to process Customs accounting documentation.

Interesting Fact: 45 million parcels and pallets enter Canada each year, and to keep track of all that cargo, Customs uses your business number (or ‘importer number’) for identification and compliance

Do you think it's helpful? YES / NO

The answer is Yes, but the person will need a proof that the account holder has given him permission such as showing us the package arrival notification (an email) which can be forwarded from the account holder to their email.

Do you think it's helpful? YES / NO

3 – 5 Business Days to get to Canada, upon giving us the approval to send your packages via the link we sent in your email to notify that your item has arrived at our U.S. facility.

Do you think it's helpful? YES / NO

Customers sometimes have success by filling out their account application using a different browser or using a computer instead of a mobile device. If the problem persists across different platforms, please contact customer service.

Do you think it's helpful? YES / NO

No, not yet. You will need to email customer service with your invoice(s) before your packages can be approved to cross the border.  Invoices are required for purchases of $20 CAD and less.

Do you think it's helpful? YES / NO

Total time for the package to be available for pickup is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the U.S. CBP location, it is available for your review and input within 24 hours. If all required information are satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-3 business days.
You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.

Do you think it's helpful? YES / NO

It is completely FREE to create an account with CBP. You can signup here.

Do you think it's helpful? YES / NO

You don’t need to have a business to use our services. However, to import purchases made for business purposes or to use our Returns Management Service we require that you register your business with us which can be done within your account.

Follow these steps:
Business Registration can be found within your account, under Customer Info > Edit >

  • Will this account be used for business purchases?
  • If you select ‘Yes’, you will be required to complete and submit the following information online:
    • POA – Power of Attorney
    • Business Number or Import Number

If you don’t already have an import number, we will get one for you at no extra cost.  If you do have an import number, then you don’t need to complete the Business Number application, just provide the Import Number and the Power of Attorney.

Once approved, you will get an email from us letting you know it’s been approved and ready to go.

Do you think it's helpful? YES / NO

Currently, you can only enter one set of first and last names into your account information. You are provided with a unique account number that we use to identify all inbound service packages whether it is being received at our US facility to be brought back to Canada, or shipped out if you’re using our outbound services. In other words, if you’re using different names please ensure that you include your account number on your ship to (inbound services) or ship from (outbound services) postage labels.

Do you think it's helpful? YES / NO