Our Service. Your Questions. We're Here to Help.
ACCOUNT INFO
Refunds are not applicable for credits purchased in the portal.
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Follow these steps:
Login to your CrossBorder Pickups Account, choose “Account” (on the top right side) and under Business Info select whether or not you have a Canadian Import Number.
If you select ‘No’, you will be required to complete and submit the following information online:
POA – Power of Attorney and INA – Import Number Application
If you select ‘Yes, you will be required to input your Canadian Import Number and also submit the POA – Power of Attorney.
In order to obtain a Business Number online, please visit the CRA’s Business Registration Online (BRO) website.
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No. The import/export account is free of charge and takes a few days as we have to work with both broker and customs to get the number. The import number will be emailed to you when it’s completed.
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Any Canadian resident or non-resident business is eligible for an importer number.
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As you may know, businesses are subject to only a 5% tax instead of 13%.
The owner or importer of record is responsible for paying the GST/HST on imported goods. If you are for the GST/HST and you are the importer (the person who caused the goods to be imported into Canada), you may claim an input tax credit (ITC) for the tax you paid on the imported goods, as long as you meet the requirement for claiming ITCs.
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As the CBSA now conducts most of its compliance checks following importation, the business number allows Customs to release cargo and audit later. As well, since verification is required to obtain an importer number, it eliminates confusion or debate about who is responsible when a Customs problem does arise.
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The business number is the master number used by Ottawa to track Canadian business activity, and the importer number is a sub-account (business number + RM0001) that is activated when your business imports commercial goods. It should be noted the import number must be applied for. You can find this form when you log into your portal, under your account profile, within the Business Info section. Click here on how to obtain an importer number with the help of CrossBorder Pickups.
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Yes, all commercial cargo imported into Canada requires a business number. Please note the CBSA’s definition of “commercial” is extremely broad: anything for “commercial, institutional, or occupational use” is considered commercial. Personal orders of a high volume (e.g. 100x of the same item) or peculiar in nature (industrial machinery) may also require a business number regardless of their end-use.
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Only registered businesses qualify for our Returns Service. You will need to register your business with us by and providing your import number and signed PoA, which is available under Business Info under your account in your portal. If you do not have an import number but have a federally registered business number, compete the Import Number Application form along with the PoA and CBP will request one on your behalf at no extra charge.
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If you are planning to import commercial goods into Canada, you have to register. An importer account number is used by the Canada Border Services Agency to identify importers and to process Customs accounting documentation.
Interesting Fact: 45 million parcels and pallets enter Canada each year, and to keep track of all that cargo, Customs uses your business number (or ‘importer number’) for identification and compliance
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Total time for the package to be available for pick up is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the U.S. CBP location, it is available for your review and input within 48 hours. If all required information are satisfied and you’ve approved, and create the order for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-3 business days. However, if your shipment is flagged for review, this may add delays,
You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.
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For Inbound shipments that are mailed to the address on your account, a tracking number will be emailed to you once a postage label has been created.
For Outbound shipments where postage is purchased from CBP, your tracking number is available as soon as you complete your transaction. Not to worry, it’s also available within the All Shipments page. You can even download your shipment with the tracking number(s) for your convenience.
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Customers sometimes have success by filling out their account application using a different browser or using a computer instead of a mobile device. If the problem persists across different platforms, please email tech support.
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No, not yet. You will need to email customer service with your invoice(s) before your packages can be approved to cross the border. Invoices are required for purchases of $20 CAD and less.
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Once the item has been received at the U.S. facility, it is available for your review and input within 2 business days. If all required information is satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-4 business days after final approval.
You can track the package through your online account anytime. CBP will notify you by e-mail when the item is available for pick up.
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It is completely FREE to create an account with CBP. You can sign up here.
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You don’t need to have a business to use our services. However, to import purchases made for business purposes or to use our Returns Management Service we require that you register your business with us which can be done within your account.
Follow these steps:
Business Registration can be found within your account, under Customer Info > Edit >
- Will this account be used for business purchases?
- If you select ‘Yes’, you will be required to complete and submit the following information online:
- POA – Power of Attorney
- Business Number or Import Number
If you don’t already have an import number, we will get one for you at no extra cost. If you do have an import number, then you don’t need to complete the Business Number application, just provide the Import Number and the Power of Attorney.
Once approved, you will get an email from us letting you know it’s been approved and ready to go.
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You can only enter one set of first and last names into your account information. You are provided with a unique account/unit number that we use to identify all Inbound service packages whether it is being received at our US facility to be brought back to Canada, or shipped out if you’re using our Outbound services. In other words, if you’re using different names please ensure that you include your account number on your ship to (Inbound services) or ship from (Outbound services) postage labels.
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