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ACCOUNT INFO

Customers sometimes have success by filling out their account application using a different browser or using a computer instead of a mobile device. If the problem persists across different platforms, please contact customer service.

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No, not yet. You will need to email customer service with your invoice(s) before your packages can be approved to cross the border.  Invoices are required for purchases of $20 CAD and less.

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Total time for the package to be available for pickup is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the U.S. CBP location, it is available for your review and input within 24 hours. If all required information are satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-3 business days.
You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.

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It is completely FREE to create an account with CBP. You can signup here.

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You don’t need to have a business to use our services. However, to import purchases made for business purposes or to use our Returns Management Service we require that you register your business with us which can be done within your account.

Follow these steps:
Business Registration can be found within your account, under Customer Info > Edit >

  • Will this account be used for business purchases?
  • If you select ‘Yes’, you will be required to complete and submit the following information online:
    • POA – Power of Attorney
    • Business Number or Import Number

If you don’t already have an import number, we will get one for you at no extra cost.  If you do have an import number, then you don’t need to complete the Business Number application, just provide the Import Number and the Power of Attorney.

Once approved, you will get an email from us letting you know it’s been approved and ready to go.

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Currently, you can only enter one set of first and last names into your account information. You are provided with a unique account number that we use to identify all inbound service packages whether it is being received at our US facility to be brought back to Canada, or shipped out if you’re using our outbound services. In other words, if you’re using different names please ensure that you include your account number on your ship to (inbound services) or ship from (outbound services) postage labels.

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