If it has been found that the invoices were doctored or otherwise purposely misrepresented, the item(s) will be confiscated, account suspended, and a $300 fee will be applied.

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The cause of the item being flagged is usually due to the value of the shipment not being properly documented. This delay costs both time and money. Due to this, a processing fee is put in place.

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Once the review is completed and it has been found that the order is ready to be shipped again, we will contact you and let you know. Please be aware that you will be responsible for paying for the mailing fees once again as well as an additional service fee for the review.

Do you think it's helpful? YES / NO

Yes. The review process can take time to complete and will definitely cause a delay in your shipment.

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There is an item or multiple items in your shipment that has been flagged and require additional information to clarify its declaration. It is very likely you will need to provide an invoice provided by the vendor or seller. This supporting document is used to submit as a proof of purchase to the Broker and CBSA and as such must be a valid and undoctored PDF file. To do so, you can simply reply with an attachment of the file to the email that you receive from [email protected] when your package arrived at our U.S. facility.

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Our complete list of rates can be found here. For Inbound fees see our U.S. to Canada section. For Outbound fees see our Canada to U.S. fees.

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For our Inbound service, our package fees are calculated based on weight only.

For our Outbound Delivery Only service, our package fees are calculated based on weight only.

For more information, please see our rates section on our website.

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