Customs importations require all items to be declared at their retail value, regardless of whether they were free, returned, or damaged. For collectibles such as sports cards, tabletop game cards, and comic books, the declared value must be either the original purchase price or the graded value, never the grading company’s service fee.

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Good news! We can import international packages that are sent from outside the USA.

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After receiving the B2G form from us, take it to the CBSA Casual Refund Centres (CRC) https://www.cbsa-asfc.gc.ca/do-rb/services/crc-crio-eng.html.

For more detailed information we strongly suggest you read the following link https://www.cbsa-asfc.gc.ca/publications/dm-md/d6/d6-2-6-eng.pdf.

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You should contact customer service to assist immediately. However, keep in mind that if the shipping order has been approved and is already in transit, changes cannot be made. We may also request an invoice/receipt to verify the changes you are requesting. Do not approve any shipments to be sent over unless the entire declaration is correct; creating an order means you agree to the fees, duties, and taxes for your shipment.

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Follow these steps:
Login to your CrossBorder Pickups Account, choose “Account” (on the top right side) and under Business Info select whether or not you have a Canadian Import Number.

If you select ‘No’, you will be required to complete and submit the following information online:
POA – Power of Attorney and INA – Import Number Application

If you select ‘Yes, you will be required to input your Canadian Import Number and also submit the POA – Power of Attorney.

In order to obtain a Business Number online, please visit the CRA’s Business Registration Online (BRO) website.

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No. The import/export account is free of charge and takes a few days as we have to work with both broker and customs to get the number. The import number will be emailed to you when it’s completed.

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Any Canadian resident or non-resident business is eligible for an importer number.

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As you may know, businesses are subject to only a 5% tax instead of 13%.

The owner or importer of record is responsible for paying the GST/HST on imported goods. If you are for the GST/HST and you are the importer (the person who caused the goods to be imported into Canada), you may claim an input tax credit (ITC) for the tax you paid on the imported goods, as long as you meet the requirement for claiming ITCs.

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As the CBSA now conducts most of its compliance checks following importation, the business number allows Customs to release cargo and audit later. As well, since verification is required to obtain an importer number, it eliminates confusion or debate about who is responsible when a Customs problem does arise.

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The business number is the master number used by Ottawa to track Canadian business activity, and the importer number is a sub-account (business number + RM0001) that is activated when your business imports commercial goods. It should be noted the import number must be applied for. You can find this form when you log into your portal, under your account profile, within the Business Info section. Click here on how to obtain an importer number with the help of CrossBorder Pickups.

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Yes, all commercial cargo imported into Canada requires a business number. Please note the CBSA’s definition of “commercial” is extremely broad: anything for “commercial, institutional, or occupational use” is considered commercial. Personal orders of a high volume (e.g. 100x of the same item) or peculiar in nature (industrial machinery) may also require a business number regardless of their end-use.

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Only registered businesses qualify for our Returns Service. You will need to register your business with us by and providing your import number and signed PoA, which is available under Business Info under your account in your portal. If you do not have an import number but have a federally registered business number, compete the Import Number Application form along with the PoA and CBP will request one on your behalf at no extra charge.

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If you are planning to import commercial goods into Canada, you have to register. An importer account number is used by the Canada Border Services Agency to identify importers and to process Customs accounting documentation.

Interesting Fact: 45 million parcels and pallets enter Canada each year, and to keep track of all that cargo, Customs uses your business number (or ‘importer number’) for identification and compliance

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Unfortunately, we are not able to accept QR codes as an acceptable form of shipping label. QR codes are not read by our driver’s scanning machines and therefore are an unacceptable form of shipping label. Please provide us with a printed PDF shipping label copy.

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If an item is misdeclared, you may not qualify for a refund through CrossBorder Pickups. Please ensure your items are declared with the utmost accuracy and honesty. Be aware that a $300 fine can be added for each package not properly declared.

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30 days from the day CrossBorder Pickups receives it in the U.S.

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Because CBP is a third-party commercial shipper, we’re unable to forward any type of free item to Canada. This can include gifts from friends/relatives, warranty items, promotional items, extra items included in your package by the vendor, items included with the purchase of another item, items previously thought shipped by the vendor but were not, and so on. If you are unable to provide a true and valid document that states the price you purchased the item for, CBP cannot ship the item(s) to Canada.

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Please check to ensure the name on the shipment and the name given to us on file matches identically. It is also important to include the unit number found in the portal to the shipper/seller when sending packages to our U.S. address.

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CBP cannot guarantee successful delivery of your shipment if the unit number is not entered. Unit numbers are mandatory, and if it’s missing, we rely on the name on the shipping label. The name should match what is on file. It’s best practice to have both but the unit number is the most important.

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Yes. A common cause of delays in shipping and receiving products can be attributed to information which is either incomplete or inaccurate. It is the customer’s responsibility to ensure that all information is accurate.

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It will be the customer’s responsibility to cover the duty and taxes on all packages and request for a B3 form to apply for a reimbursement. Please keep in mind that there is a $10+tax charge to request the form and payment must be made immediately.

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We advise you to clarify before approving to have it shipped over. This is the best way to ensure everything is accurate.

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It is the customer’s responsibility to know how many packages are being received in Canada and to determine which package belongs to which invoice. CBP has no way of knowing how many packages are arriving and is not responsible for determining which invoice they are associated with.

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If it has been found that the invoices were doctored or otherwise purposely misrepresented, the item(s) will be confiscated, account suspended, and a $300 fee will be applied.

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The cause of the item being flagged is usually due to the value of the shipment not being properly documented. This delay costs both time and money. Due to this, a processing fee is put in place.

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Once the review is completed and it has been found that the order is ready to be shipped again, we will contact you and let you know. Please be aware that you will be responsible for paying for the mailing fees once again as well as an additional service fee for the review.

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Yes. The review process can take time to complete and will definitely cause a delay in your shipment.

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There is an item or multiple items in your shipment that has been flagged and require additional information to clarify its declaration. It is very likely you will need to provide an invoice provided by the vendor or seller. This supporting document is used to submit as a proof of purchase to the Broker and CBSA and as such must be a valid and undoctored PDF file. To do so, you can simply reply with an attachment of the file to the email that you receive from [email protected] when your package arrived at our U.S. facility.

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If CrossBorder Pickups or the CBSA determine the value of a shipment to be questionable, we/they may require a reassessment of the items. In most cases, the package has the proper invoice and details and does not require reassessments. For more information on invoice requirements please read here.

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If a client is found to be misrepresenting the value of their item, they may be subject to an admin fee up to $300 CAD and suspension of their services.

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CrossBorder Pickups will be in touch with you to inform you of the need for a reassessment. We will advise you of what other information or additional documents are required.

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A reassessment is a re-evaluation of a shipment that is potentially misrepresented in value. Reassessments are done in order to prevent and deter misrepresentation of package value and falsification of invoices.

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We encourage our customers to always be as accurate as they can be when it comes to declaring the fair market value. If you are found to be undervaluing or falsifying an invoice, you may be subject to a $300 CAD fine, suspension of the account, and/or confiscation of the item.

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Yes. Fair market value must be declared regardless of whether the item itself was paid for, awarded as part of a contest, or given as a promotional item. There has to be a value documented for the item if you intend to have it cross the border.

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The invoice should include these details:

• Vendor information
• Recipient information
• Date of purchase
• Item description
• Item quantity
• Item value

The document must be clear and legible as it is what we will be provided to customs.

Please note that screenshots and PayPal transaction documents are not acceptable forms of invoices.

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An invoice is a document required to show the proof of purchase. It is required as part of the shipping service across the border. CrossBorder Pickups provides the invoice to customs when your item is making its way across the border.

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All declarations must be truthful and accurate as false information may lead to a minimum $300 fine and suspension of service.

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In order to maintain transparency, accuracy and efficiency, we ask that all Canada FBA sellers provide a packing slip for all shipments valued over $500 USD. We ask that the packing slip be affixed to a conspicuous place on the exterior of the parcel.

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A packing slip must include the following:

• Shippers information (sender/seller)
• Recipient’s info and address
• List of all items
• Quantity of each item
• Value of each item listed
• ASIN or link to that listing
• The total value of the shipment

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Recently, customs has been scrutinizing shipments that they have identified as going to Amazon across the border. Customs will look up the value of the product on Amazon and since there may be many different sellers, they may find a different value for your item and deem you to be under-declaring its value. Please note that this has been a general trend at the border and has nothing to do with our customers’ specific accounts.

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For Inbound services, an invoice generated from the seller must be provided upon request. This is proof of the purchase information required by Customs when importing goods into Canada.

​Read this blog for invoice requirements.

For Outbound non-domestic shipments, a commercial invoice is required to be affixed to your parcel.

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United States Postal Service requires that any agent that receives mail on behalf of a recipient must have written consent of that recipient. Since we are the agent receiving mail on your behalf, we are required to comply with this request and have you, the customer, complete form 1583.

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You should contact customer service to assist immediately. However, keep in mind that if the shipping order has been approved and is already in transit, changes cannot be made. We may also request an invoice/receipt to verify the changes you are requesting.

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Please email customer service and specifying which package you would like the form for by providing either the package ID or tracking number. If we are able to get the form, we accept payment of $10CAD per form over the phone and will e-mail the form to you when it’s ready.

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We charge for the form in Canadian dollars. Please note applicable taxes will be applied.

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We are partnered with a Customs Brokerage that vets all our shipments with Canadian Customs. The process does not involve negotiation.

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Actual item value must always be reported, but with an appropriate repair/warranty invoice, the item may be eligible for reductions in import fees. In most cases, a B3 form must be generated where reimbursement is done by the customer with the CRA.

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THE CUSTOMS DECLARATION LINK PROVIDED IN THE APPROVAL E-MAIL DOESN’T WORK – “Invalid Parameters, Please Request A New Link.” – What Do I Do?

In cases where the email link provided does not work, access your account on crossborderpickups.ca and create an order manually. The link can be found under the CBP option in the left navigation bar, Pending Packages submenu. In the Action column, all packages that require approval will provide the link to do so.

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CROSSBORDER PICKUPS pays for all duties and taxes on your behalf as your package(s) passes through Customs. When you pick up or have your package(s) mailed to you, the paid duties and taxes will be included on your bill. Brokerage fees are included in our services – there are no additional charges, painful paperwork, and long drives and hours of waiting.

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