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CUSTOMS

If it has been found that the invoices were doctored or otherwise purposely misrepresented, the item(s) will be confiscated, account suspended, and a $300 fee will be applied.

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The cause of the item being flagged is usually due to the value of the shipment not being properly documented. This delay costs both time and money. Due to this, a processing fee is put in place.

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Once the review is completed and it has been found that the order is ready to be shipped again, we will contact you and let you know. Please be aware that you will be responsible for paying for the mailing fees once again as well as an additional service fee for the review.

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Yes. The review process can take time to complete and will definitely cause a delay in your shipment.

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“Exception” is the status your order is in when there is an item in your shipment which has been flagged and sent for review.

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If CrossBorder Pickups or the CBSA determine the value of a shipment to be questionable, we/they may require a reassessment of the items. In most cases, the package has the proper invoice and details and does not require reassessments. For more information on invoice requirements please read here.

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If a client is found to be misrepresenting the value of their item, they may be subject to an admin fee up to $300 CAD and suspension of their services.

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CrossBorder Pickups will be in touch with you to inform you of the need for a reassessment. We will advise you of what other information or additional documents are required.

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A reassessment is a re-evaluation of a shipment that is potentially misrepresented in value. Reassessments are done in order to prevent and deter misrepresentation of package value and falsification of invoices.

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We encourage our customers to always be as accurate as they can be when it comes to declaring the fair market value. If you are found to be undervaluing or falsifying an invoice, you may be subject to a $300 CAD fine, suspension of the account, and/or confiscation of the item.

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Yes. Fair market value must be declared regardless of whether the item itself was paid for, awarded as part of a contest, or given as a promotional item. There has to be a value documented for the item if you intend to have it cross the border.

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The invoice should include these details:

  • Vendor information
  • Recipient information
  • Date of purchase
  • Item description
  • Item quantity
  • Item value

The document must be clear and legible as it is what we will be provided to customs.

Please note that screenshots and PayPal transaction documents are not acceptable forms of invoices.

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An invoice is a document required to show the proof of purchase. It is required as part of the shipping service across the border. CrossBorder Pickups provides the invoice to customs when your item is making its way across the border.

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All declarations must be truthful and accurate as false information may lead to a minimum $300 fine and suspension of service.

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In order to maintain transparency, accuracy and efficiency, we ask that all Canada FBA sellers provide a packing slip for all shipments valued over $500 USD. We ask that the packing slip be affixed to a conspicuous place on the exterior of the parcel.

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A packing slip must include the following:

  • Shippers information (sender/seller)
  • Recipient’s info and address
  • List of all items
  • Quantity of each item
  • Value of each item listed
  • ASIN or link to that listing
  • The total value of the shipment

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Recently, customs has been scrutinizing shipments that they have identified as going to Amazon across the border. Customs will look up the value of the product on Amazon and since there may be many different sellers, they may find a different value for your item and deem you to be under-declaring its value. Please note that this has been a general trend at the border and has nothing to do with our customers’ specific accounts.

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Customers are advised to keep an accurate invoice of any items purchased and transported across the border through CBP. Upon request, an invoice must be supplied to CrossBorder Pickups to document details of an item being transported across the border.

These details may include vendor’s information, a description of the item, a value of the item, date of the transaction, and purchaser’s information. This applies to any items for which we are providing shipping and receiving services including items obtained in giveaways or contests where, although there is no cost to the consumer, the item(s) must still be declared.

In the event an invoice cannot be provided, fair market value will be used to determine the item’s value. Fair market value is determined by finding the average price for the item through similar vendors online.

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United States Postal Service requires that any agent that receives mail on behalf of a recipient must have written consent of that recipient. Since we are the agent receiving mail on your behalf, we are required to comply with this request and have you, the customer, complete form 1583.

Our mission is to make this process fast and easy for you. We provide our customers with pre-populated forms to complete at our service locations. Unfortunately, USPS will not allow any agent to receive your mail without this requirement being met.

Our Customer Service Team are there to assist you if you have any trouble completing the form. For more detailed information on this process, please see our blog post here.

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You should contact customer service to assist immediately. However, keep in mind that if the shipping order has been approved and is already in transit, changes cannot be made. We may also request an invoice/receipt to verify the changes you are requesting.

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Please email customer service and specifying which package you would like the form for by providing either the package ID, or tracking number. If we are able to get the form, we accept payment over the phone and will e-mail the form to you when it’s ready.

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We charge for the form in Canadian dollars. Please note applicable taxes will be applied.

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We are partnered with a Customs Brokerage that vets all our shipments with Canadian Customs. The process does not involve negotiation.

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Actual item value must always be reported, but with an appropriate repair/warranty invoice, the item may be eligible for reductions in import fees.

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THE CUSTOMS DECLARATION LINK PROVIDED IN THE APPROVAL E-MAIL DOESN’T WORK – “Invalid Parameters, Please Request A New Link.” – What Do I Do?

In cases where the email link provided does not work, access your account on crossborderpickups.ca and create an order manually. The link can be found under CBP tab in the menu bar, Pending Packages submenu. In the Contents Approved column, all packages that require approval will provide the link to do so.

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CROSS BORDER PICKUPS pays for all duties and taxes on your behalf as your package(s) passes through Customs. When you pick up or have your package(s) mailed to you, the paid duties and taxes will be included on your bill. Brokerage fees are included in our services – there are no additional charges, painful paperwork, and long drives and hours of waiting.

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