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CUSTOMS

Customers are advised to keep an accurate invoice of any items purchased and transported across the border through CBP. Upon request, an invoice must be supplied to CrossBorder Pickups to document details of an item being transported across the border.

These details may include vendor’s information, a description of the item, a value of the item, date of the transaction, and purchaser’s information. This applies to any items for which we are providing shipping and receiving services including items obtained in giveaways or contests where, although there is no cost to the consumer, the item(s) must still be declared.

In the event an invoice cannot be provided, fair market value will be used to determine the item’s value. Fair market value is determined by finding the average price for the item through similar vendors online.

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United States Postal Service requires that any agent that receives mail on behalf of a recipient must have written consent of that recipient. Since we are the agent receiving mail on your behalf, we are required to comply with this request and have you, the customer, complete form 1583.

Our mission is to make this process fast and easy for you. We provide our customers with pre-populated forms to complete at our service locations. Unfortunately, USPS will not allow any agent to receive your mail without this requirement being met.

Our Customer Service Team are there to assist you if you have any trouble completing the form. For more detailed information on this process, please see our blog post here.

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You should contact customer service to assist immediately. However, keep in mind that if the shipping order has been approved and is already in transit, changes cannot be made. We may also request an invoice/receipt to verify the changes you are requesting.

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Please email customer service and specifying which package you would like the form for by providing either the package ID, or tracking number. If we are able to get the form, we accept payment over the phone and will e-mail the form to you when it’s ready.

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We charge for the form in Canadian dollars. Please note applicable taxes will be applied.

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We are partnered with a Customs Brokerage that vets all our shipments with Canadian Customs. The process does not involve negotiation.

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Actual item value must always be reported, but with an appropriate repair/warranty invoice, the item may be eligible for reductions in import fees.

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THE CUSTOMS DECLARATION LINK PROVIDED IN THE APPROVAL E-MAIL DOESN’T WORK – “Invalid Parameters, Please Request A New Link.” – What Do I Do?

In cases where the email link provided does not work, access your account on crossborderpickups.ca and create an order manually. The link can be found under CBP tab in the menu bar, Pending Packages submenu. In the Contents Approved column, all packages that require approval will provide the link to do so.

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CROSS BORDER PICKUPS pays for all duties and taxes on your behalf as your package(s) passes through Customs. When you pick up or have your package(s) mailed to you, the paid duties and taxes will be included on your bill. Brokerage fees are included in our services – there are no additional charges, painful paperwork, and long drives and hours of waiting.

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