Customers are advised to keep an accurate invoice of any items purchased and transported across the border through CBP. Upon request, an invoice must be supplied to CrossBorder Pickups to document details of an item being transported across the border.

These details may include vendor’s information, a description of the item, a value of the item, date of the transaction, and purchaser’s information. This applies to any items for which we are providing shipping and receiving services including items obtained in giveaways or contests where, although there is no cost to the consumer, the item(s) must still be declared.

In the event an invoice cannot be provided, fair market value will be used to determine the item’s value. Fair market value is determined by finding the average price for the item through similar vendors online.

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Any applicable duties and taxes will be applied each time it is imported. However, since you are doing an exchange/replacement and not technically receiving an additional item, you are able to claim one set of duties and taxes back. All replacement items must be declared at full value. To do so, you will need to fill out a B2G form with all necessary information, attach the original import receipt or B3 form* and mail it to the address listed on the form.

If you are a business with an import number, please fill out form B2 and include original import receipt or B3 form* to provide to the CBSA.

*You can request a B3 form from us as we are the original company the item was shipped by. A $10CAD fee may apply for each B3 form.

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Returns are not always easily identifiable when we receive them in our US facility for processing. Should there be a discrepancy in the email letting you know that we’ve received your package(s), you can simply reply indicating that is a return. We may require further documentation/invoice proving it’s a return.

Please ensure that we have your import number and a signed Power of Attorney on file. This feature is now available and can be found within your account, under Customer Info > Edit.

More details about registering your business with us can be found here. See 2.  BUSINESS REGISTRATION NOW AVAILABLE.

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There are no duties on vitamins coming from the US into Canada.

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We do apologize, but we do not accept E24 forms at this time.

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Packages under $20 CAD (roughly $14.50 USD) require documentation. We may request for an invoice to clarify value, description, and/or country of origin.

It is important to note that all invoices must be authentic. Please refer to our User Agreement and Terms of Services for more information.

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All international mail coming into Canada is subject to review by the Canada Border Services Agency (CBSA). The CBSA determines whether the goods may enter Canada and if any duty and/or taxes apply.

Duty is a tariff payable on an item imported to Canada. Rates of duty are established by the Department of Finance Canada and can vary significantly from one trade agreement to another.

This tariff is then applied to the value of the goods which is a percentage based on the commodity.

Here’s an example:

Let’s say you’re buying apparel from the US and the total value is $200.00 CAD. Typically apparel duties are 18%. Ontario tax is 13%. Duties are added to the total value, then taxes are added on the sum of both duties and total value. Here’s the calculation:

Total Value of $200.00 CAD

+ 18% Duties on $200 which is $36.00 CAD

+ 13% Taxes on $236 CAD (sum of both duties and total value) which is $30.68 CAD

Total duties and taxes to be paid: $66.68 CAD

Please visit the CBSA website:  https://www.cbsa-asfc.gc.ca/import/courier/menu-eng.html for more information.


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There are usually four costs associated with importing goods into Canada

  1. Duties – Duties and taxes are issued by the government and will depend on the category and price of the item being imported.
  2. Taxes
  3. Brokerage
  4. Transportation.

Duties and taxes are issued by the government and will depend on the category and price of the item being imported.

Both brokerage and transportation are included in our services.  That’s one of the CBP advantages! CBP will pay the duties and taxes on your behalf at the time of import, and you will be required to reimburse us when you pick up or have your package mailed to you.

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