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DUTIES

If it has been found that the invoices were doctored or otherwise purposely misrepresented, the item(s) will be confiscated, account suspended, and a $300 fee will be applied.

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The cause of the item being flagged is usually due to the value of the shipment not being properly documented. This delay costs both time and money. Due to this, a processing fee is put in place.

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Once the review is completed and it has been found that the order is ready to be shipped again, we will contact you and let you know. Please be aware that you will be responsible for paying for the mailing fees once again as well as an additional service fee for the review.

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Yes. The review process can take time to complete and will definitely cause a delay in your shipment.

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“Exception” is the status your order is in when there is an item in your shipment which has been flagged and sent for review.

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If CrossBorder Pickups or the CBSA determine the value of a shipment to be questionable, we/they may require a reassessment of the items. In most cases, the package has the proper invoice and details and does not require reassessments. For more information on invoice requirements please read here.

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If a client is found to be misrepresenting the value of their item, they may be subject to an admin fee up to $300 CAD and suspension of their services.

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CrossBorder Pickups will be in touch with you to inform you of the need for a reassessment. We will advise you of what other information or additional documents are required.

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A reassessment is a re-evaluation of a shipment that is potentially misrepresented in value. Reassessments are done in order to prevent and deter misrepresentation of package value and falsification of invoices.

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We encourage our customers to always be as accurate as they can be when it comes to declaring the fair market value. If you are found to be undervaluing or falsifying an invoice, you may be subject to a $300 CAD fine, suspension of the account, and/or confiscation of the item.

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Yes. Fair market value must be declared regardless of whether the item itself was paid for, awarded as part of a contest, or given as a promotional item. There has to be a value documented for the item if you intend to have it cross the border.

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The invoice should include these details:

  • Vendor information
  • Recipient information
  • Date of purchase
  • Item description
  • Item quantity
  • Item value

The document must be clear and legible as it is what we will be provided to customs.

Please note that screenshots and PayPal transaction documents are not acceptable forms of invoices.

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An invoice is a document required to show the proof of purchase. It is required as part of the shipping service across the border. CrossBorder Pickups provides the invoice to customs when your item is making its way across the border.

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All declarations must be truthful and accurate as false information may lead to a minimum $300 fine and suspension of service.

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In order to maintain transparency, accuracy and efficiency, we ask that all Canada FBA sellers provide a packing slip for all shipments valued over $500 USD. We ask that the packing slip be affixed to a conspicuous place on the exterior of the parcel.

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A packing slip must include the following:

  • Shippers information (sender/seller)
  • Recipient’s info and address
  • List of all items
  • Quantity of each item
  • Value of each item listed
  • ASIN or link to that listing
  • The total value of the shipment

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Recently, customs has been scrutinizing shipments that they have identified as going to Amazon across the border. Customs will look up the value of the product on Amazon and since there may be many different sellers, they may find a different value for your item and deem you to be under-declaring its value. Please note that this has been a general trend at the border and has nothing to do with our customers’ specific accounts.

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Customers are advised to keep an accurate invoice of any items purchased and transported across the border through CBP. Upon request, an invoice must be supplied to CrossBorder Pickups to document details of an item being transported across the border.

These details may include vendor’s information, a description of the item, a value of the item, date of the transaction, and purchaser’s information. This applies to any items for which we are providing shipping and receiving services including items obtained in giveaways or contests where, although there is no cost to the consumer, the item(s) must still be declared.

In the event an invoice cannot be provided, fair market value will be used to determine the item’s value. Fair market value is determined by finding the average price for the item through similar vendors online.

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Any applicable duties and taxes will be applied each time it is imported. However, since you are doing an exchange/replacement and not technically receiving an additional item, you are able to claim one set of duties and taxes back. All replacement items must be declared at full value. To do so, you will need to fill out a B2G form with all necessary information, attach the original import receipt or B3 form* and mail it to the address listed on the form.

If you are a business with an import number, please fill out form B2 and include original import receipt or B3 form* to provide to the CBSA.

*You can request a B3 form from us as we are the original company the item was shipped by. A $10CAD fee may apply for each B3 form.

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Returns are not always easily identifiable when we receive them in our US facility for processing. Should there be a discrepancy in the email letting you know that we’ve received your package(s), you can simply reply indicating that is a return. We may require further documentation/invoice proving it’s a return.

Please ensure that we have your import number and a signed Power of Attorney on file. This feature is now available and can be found within your account, under Customer Info > Edit.

More details about registering your business with us can be found here. See 2.  BUSINESS REGISTRATION NOW AVAILABLE.

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There are no duties on vitamins coming from the US into Canada.

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We do apologize, but we do not accept E24 forms at this time.

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Packages under $20 CAD (roughly $14.50 USD) require documentation. We may request for an invoice to clarify value, description, and/or country of origin.

It is important to note that all invoices must be authentic. Please refer to our User Agreement and Terms of Services for more information.

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All international mail coming into Canada is subject to review by the Canada Border Services Agency (CBSA). The CBSA determines whether the goods may enter Canada and if any duty and/or taxes apply.

Duty is a tariff payable on an item imported to Canada. Rates of duty are established by the Department of Finance Canada and can vary significantly from one trade agreement to another.

This tariff is then applied to the value of the goods which is a percentage based on the commodity.

Here’s an example:

Let’s say you’re buying apparel from the US and the total value is $200.00 CAD. Typically apparel duties are 18%. Ontario tax is 13%. Duties are added to the total value, then taxes are added on the sum of both duties and total value. Here’s the calculation:

Total Value of $200.00 CAD

+ 18% Duties on $200 which is $36.00 CAD

+ 13% Taxes on $236 CAD (sum of both duties and total value) which is $30.68 CAD

Total duties and taxes to be paid: $66.68 CAD

Please visit the CBSA website:  https://www.cbsa-asfc.gc.ca/import/courier/menu-eng.html for more information.

 

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There are usually four costs associated with importing goods into Canada

  1. Duties – Duties and taxes are issued by the government and will depend on the category and price of the item being imported.
  2. Taxes
  3. Brokerage
  4. Transportation.

Duties and taxes are issued by the government and will depend on the category and price of the item being imported.

Both brokerage and transportation are included in our services.  That’s one of the CBP advantages! CBP will pay the duties and taxes on your behalf at the time of import, and you will be required to reimburse us when you pick up or have your package mailed to you.

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