Customs importations require all items to be declared at their retail value, regardless of whether they were free, returned, or damaged. For collectibles such as sports cards, tabletop game cards, and comic books, the declared value must be either the original purchase price or the graded value, never the grading company’s service fee.

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At this time children’s over-the-counter medications are prohibited from being brought into Canada.

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Good news! We can import international packages that are sent from outside the USA.

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If you bought postage from us (Postage & Delivery), and the tracking is shown as not received by the carrier, you can request a refund for the postage amount which will be credited to your account wallet.

If you are using our Delivery Only service, and have not yet dropped off your package to us, you are eligible for a refund in the form of credits applied to your account wallet. If your package was received and shipped out, you will not be eligible for a refund. All refunds must be requested within 30 days.

Please note that it will take up to 30 days for the credit to be applied to your account.

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No, we do not accept any Instacart orders. We only accept non-refrigerated food deliveries that adhere to our prohibited list by way of major carriers.

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Refunds are not applicable for credits purchased in the portal.

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Our Mail Service is available to all customers that have packages that can be shipped through UPS, FedEx, and CanadaPost.

For customers who have selected the option for pick up within their account and your package is still in the US, but wish to have their order mailed to the address on their account, please follow the guidelines illustrated below:

1. While creating your order, select the MAIL option:
2. After reviewing the charges and applicable duties & taxes, click Submit Payment.
3. You will be taken to the payment page to complete the transaction.
4. We will receive the request to have it mailed. After it is processed you will get an email of the tracking number. Please note that you may not see movement on your tracking until it has cleared customs and picked up by the local courier in Canada.

If your package is already in Canada:

1. Contact our Customer Service Team via online chat or email. Make sure to include your account/unit number as well as the package IDs you would like to have mailed out.
2. Our Team will call you via the number on your file to take payment for postage over the phone.
3. Your tracking number will be sent to you as soon as it is processed.

Alternatively, you can update the default option to mail within your account:

1. Log into your portal.
2. Click your initials located at the top right corner.
3. From the dropdown option select Account.
4. Within the Individual Info section, select your preferred option from ‘Select your delivery option’ dropdown field.
5. Please note the selection made will be your default option. All packages that are processed will automatically be delivered based on what is selected.

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You should contact customer service to assist immediately. However, keep in mind that if the shipping order has been approved and is already in transit, changes cannot be made. We may also request an invoice/receipt to verify the changes you are requesting. Do not approve any shipments to be sent over unless the entire declaration is correct; creating an order means you agree to the fees, duties, and taxes for your shipment.

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We know that you can’t always come to pick up your packages right away so we’ll store them up to 30 days, skids up to 15 days from the moment it is received at our U.S. facility. Storage fees are applied after this courtesy period. For more information please visit our Rates Page.

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Follow these steps:
Login to your CrossBorder Pickups Account, choose “Account” (on the top right side) and under Business Info select whether or not you have a Canadian Import Number.

If you select ‘No’, you will be required to complete and submit the following information online:
POA – Power of Attorney and INA – Import Number Application

If you select ‘Yes, you will be required to input your Canadian Import Number and also submit the POA – Power of Attorney.

In order to obtain a Business Number online, please visit the CRA’s Business Registration Online (BRO) website.

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No. The import/export account is free of charge and takes a few days as we have to work with both broker and customs to get the number. The import number will be emailed to you when it’s completed.

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Any Canadian resident or non-resident business is eligible for an importer number.

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As you may know, businesses are subject to only a 5% tax instead of 13%.

The owner or importer of record is responsible for paying the GST/HST on imported goods. If you are for the GST/HST and you are the importer (the person who caused the goods to be imported into Canada), you may claim an input tax credit (ITC) for the tax you paid on the imported goods, as long as you meet the requirement for claiming ITCs.

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As the CBSA now conducts most of its compliance checks following importation, the business number allows Customs to release cargo and audit later. As well, since verification is required to obtain an importer number, it eliminates confusion or debate about who is responsible when a Customs problem does arise.

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The business number is the master number used by Ottawa to track Canadian business activity, and the importer number is a sub-account (business number + RM0001) that is activated when your business imports commercial goods. It should be noted the import number must be applied for. You can find this form when you log into your portal, under your account profile, within the Business Info section. Click here on how to obtain an importer number with the help of CrossBorder Pickups.

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Yes, all commercial cargo imported into Canada requires a business number. Please note the CBSA’s definition of “commercial” is extremely broad: anything for “commercial, institutional, or occupational use” is considered commercial. Personal orders of a high volume (e.g. 100x of the same item) or peculiar in nature (industrial machinery) may also require a business number regardless of their end-use.

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Only registered businesses qualify for our Returns Service. You will need to register your business with us by and providing your import number and signed PoA, which is available under Business Info under your account in your portal. If you do not have an import number but have a federally registered business number, compete the Import Number Application form along with the PoA and CBP will request one on your behalf at no extra charge.

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If you are planning to import commercial goods into Canada, you have to register. An importer account number is used by the Canada Border Services Agency to identify importers and to process Customs accounting documentation.

Interesting Fact: 45 million parcels and pallets enter Canada each year, and to keep track of all that cargo, Customs uses your business number (or ‘importer number’) for identification and compliance

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Any FDA regulated goods that have an active ingredient require a broker to clear before shipping. FDA regulated goods that do not have an active ingredient require Prior Notices. For more information read about it here.

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Unfortunately, we are not able to accept QR codes as an acceptable form of shipping label. QR codes are not read by our driver’s scanning machines and therefore are an unacceptable form of shipping label. Please provide us with a printed PDF shipping label copy.

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Only commercial carriers, and commercial transportation companies will be allowed, no personal or small vehicle drop-offs. All shipments must come with a BoL and invoice as well as the recipient’s unit number on the shipment. Shipments must either be securely wrapped to a skid or be in boxes that will survive the rigours of long-distance transportation. We do not ship anything that we feel could be damaged during import.

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Crossborder Pickups U.S. facility will not accept any personal drop-offs.

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If an item is misdeclared, you may not qualify for a refund through CrossBorder Pickups. Please ensure your items are declared with the utmost accuracy and honesty. Be aware that a $300 fine can be added for each package not properly declared.

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If it is found that CrossBorder Pickups has lost any shipment(s):
• For Inbound packages, CrossBorder Pickups will credit the value declared to the account holder. Credits can be used against future transactions.
• For Outbound packages that carrier postage was purchased from CrossBorder Pickups, most carriers have a standard $100 coverage. Claims will be made through the respective carrier and full shipment details will be required to be submitted.
• For Outbound packages that use our Delivery Service only, CrossBorder Pickups will refund the value declared.

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30 days from the day CrossBorder Pickups receives it in the U.S.

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Because CBP is a third-party commercial shipper, we’re unable to forward any type of free item to Canada. This can include gifts from friends/relatives, warranty items, promotional items, extra items included in your package by the vendor, items included with the purchase of another item, items previously thought shipped by the vendor but were not, and so on. If you are unable to provide a true and valid document that states the price you purchased the item for, CBP cannot ship the item(s) to Canada.

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Total time for the package to be available for pick up is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the U.S. CBP location, it is available for your review and input within 48 hours. If all required information are satisfied and you’ve approved, and create the order for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-3 business days. However, if your shipment is flagged for review, this may add delays,

You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.

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Please check to ensure the name on the shipment and the name given to us on file matches identically. It is also important to include the unit number found in the portal to the shipper/seller when sending packages to our U.S. address.

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CBP cannot guarantee successful delivery of your shipment if the unit number is not entered. Unit numbers are mandatory, and if it’s missing, we rely on the name on the shipping label. The name should match what is on file. It’s best practice to have both but the unit number is the most important.

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Yes. A common cause of delays in shipping and receiving products can be attributed to information which is either incomplete or inaccurate. It is the customer’s responsibility to ensure that all information is accurate.

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Failure to adhere to the prohibited items list can result in a fine, suspension of the account, and/or confiscation of item(s).

If a customer wishes to have the shipment sent elsewhere, they will be charged a processing fee, an admin fee, and postage fees. Expect delays in shipments for prohibited items. All payments will be received before releasing of goods.

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Yes. Any chemicals, including but not limited to poisons, adhesives, and repellants are strictly prohibited from being shipped across the border.

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No. Any items/devices used for pest killing/trapping/repelling are prohibited from being shipped across the border. This includes clothing, leashes, and/or items that contain insect repellant such as sprays, candles, coils, etc.

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It will be the customer’s responsibility to cover the duty and taxes on all packages and request for a B3 form to apply for a reimbursement. Please keep in mind that there is a $10+tax charge to request the form and payment must be made immediately.

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We advise you to clarify before approving to have it shipped over. This is the best way to ensure everything is accurate.

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Any chemicals, including but not limited to poisons, adhesives, and repellants are strictly prohibited from shipping across the border.

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No. These items are strictly prohibited and CrossBorder Pickups will not ship them.

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We encourage our customers to always be as accurate as they can be when it comes to declaring the fair market value. If you are found to be undervaluing or falsifying an invoice, you may be subject to a $300 CAD fine, suspension of the account, and/or confiscation of the item.

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Yes. Fair market value must be declared regardless of whether the item itself was paid for, awarded as part of a contest, or given as a promotional item. There has to be a value documented for the item if you intend to have it cross the border.

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The invoice should include these details:

• Vendor information
• Recipient information
• Date of purchase
• Item description
• Item quantity
• Item value

The document must be clear and legible as it is what we will be provided to customs.

Please note that screenshots and PayPal transaction documents are not acceptable forms of invoices.

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An invoice is a document required to show the proof of purchase. It is required as part of the shipping service across the border. CrossBorder Pickups provides the invoice to customs when your item is making its way across the border.

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The customer is fully responsible for the package. Even though you have handed off the package to us to cross the border, you are still responsible for the contents of the package as the importer. Any investigation, fines, or penalties incurred by violating the rules is the sole responsibility of the customer who initiated the shipment.

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There are many restrictions on weapons and accessories crossing the border. We encourage our customers to visit the official CBSA website and familiarize themselves with the list of forbidden items to ensure they are not violating any regulations. When in doubt, look it up. For a detailed list, please have a look at the CBSA article here http://www.cbsa-asfc.gc.ca/publications/dm-md/d19/d19-13-2-eng.html. In addition, please also refer to our CrossBorder Pickups list of prohibited items: https://www.crossborderpickups.ca/prohibited.

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Yes! Log into your portal, navigate to All Shipments, select the shipments, click Download (arrow down icon) to export all your shipment data.

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For Inbound shipments that are mailed to the address on your account, a tracking number will be emailed to you once a postage label has been created.

For Outbound shipments where postage is purchased from CBP, your tracking number is available as soon as you complete your transaction. Not to worry, it’s also available within the All Shipments page. You can even download your shipment with the tracking number(s) for your convenience.

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Yes, we ship to most shipping addresses.

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Currently, our services are not currently designed for US pickups. We make packages available to customers at our Mississauga and Markham locations in Canada.

If you would like to have your package picked up in the US, we recommend having your package mailed to CBI USA (cbiusa.com) who offers a similar service, but with Niagara Falls pick up locations.

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As a part of our Inbound service, all incoming packages coming from the US into Canada are inspected. We do this for a few reasons:

• We take care of all the painful paperwork and process of importing for you. As such, goods must accurately be declared by value, description, country of origin (where it was manufactured), and quantity to determine applicable duties & taxes required by the CBSA.
• We also inspect for any substantial damages in which we’ll let you know via email.

For Outbound services that are shipped from your address or from our US provided address, we reserve the right to inspect all packages to verify its contents.

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We know that you can’t always come to pick up your packages right away so we’ll store them up to 30 days, skids up to 15 days regardless of location. Storage fees are applied after this courtesy period. For more information please visit our Rates Page.

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For Inbound orders, receipts can be printed by any of our customer service staff at one of our 2 locations after a paid transaction. Alternatively, you can email customer service with your package ID and account number to request a copy.

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For more information please see our blog pos

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CROSSBORDER PICKUPS (CBP) is a company that offers cross border logistics solutions; saving you time and money! We cater to both personal and businesses that require assistance with importing, exporting, domestic and global shipping.

1. Assisting Canadians who shop in the U.S. and wish to avoid difficulty with getting their purchases across the Canada-U.S. border.
2. Businesses that want to get their products from the U.S. into the Canadian market.
3. Consumers and businesses that are looking to save on international, and domestic shipping.
4. Canadians sending their products into the U.S. such as Amazon, and eBay. We specialize in section 321, LTL, US Customs clearance.

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CBP has a state of the art facility with closed circuit monitoring 24 x 7. Carriers do not leave packages outside our warehouse and ensure they are signed for by our staff. All items received are scanned and tracked internally until they are picked up or received by you. Our well trained staff process thousands of incoming packages on a daily basis and we have a tremendous track record of keeping packages safe and accounted for. Upon cross border transit on our fleet, we’ve even devised a system to locate any package on our trucks so that our drivers can easily produce when searched by the Customs. In essence, we take all and every measure that your package will not be lost.

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For incoming letter mail to be brought into Canada please note the following:

• Personal documents such as passports, IDs, Credit/debit/bank cards and bank statements are still prohibited. These can be forwarded within the US, a reshipping fee will be applied.
• Anything kept over 30 days will be shredded

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Once the item has been received at the U.S. facility, it is available for your review and input within 2 business days. If all required information is satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-4 business days after final approval.

You can track the package through your online account anytime. CBP will notify you by e-mail when the item is available for pick up.

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Mississauga
1300 Kamato Rd Unit #12
Mississauga, ON L4W 2N2

Markham
7300 Victoria Park Avenue, Unit C
Markham, Ontario L3R 1J1

For more information, please visit our website.

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