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GENERAL

The answer is Yes, but the person will need a proof that the account holder has given him permission such as showing us the package arrival notification (an email) which can be forwarded from the account holder to their email.

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3 – 5 Business Days to get to Canada, upon giving us the approval to send your packages via the link we sent in your email to notify that your item has arrived at our U.S. facility.

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Please check to ensure the name on the shipment and the name given to us on file matches identically. It is also important to include the unit number found in the portal to the shipper/seller when sending packages to our U.S. address.

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CBP cannot guarantee successful delivery of your shipment if the unit number is not entered. Unit numbers are mandatory, and if it’s missing, we rely on the name on the shipping label. The name should match what is on file. It’s best practice to have both but the unit number is the most important.

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Yes. A common cause of delays in shipping and receiving products can be attributed to information which is either incomplete or inaccurate. It is the customer’s responsibility to ensure that all information is accurate.

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Failure to adhere to the prohibited items list can result in a fine, suspension of the account, and/or confiscation of item(s).

If a customer wishes to have the shipment sent elsewhere, they will be charged a processing fee, an admin fee, and postage fees. Expect delays in shipments for prohibited items. All payments will be received before releasing of goods.

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Yes. Any chemicals, including but not limited to poisons, adhesives, and repellants are strictly prohibited from being shipped across the border.

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No. Any items/devices used for pest killing/trapping/repelling are prohibited from being shipped across the border. This includes clothing, leashes, and/or items that contain insect repellant such as sprays, candles, coils, etc.

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It will be the customer’s responsibility to cover the duty and taxes on all packages and request for a B3 form to apply for a reimbursement. Please keep in mind that there is a $10+tax charge to request the form and payment must be made immediately.

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We advise you to clarify before approving to have it shipped over. This is the best way to ensure everything is accurate.

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Any chemicals, including but not limited to poisons, adhesives, and repellants are strictly prohibited from shipping across the border.

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No. These items are strictly prohibited and CrossBorder Pickups will not ship them.

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We encourage our customers to always be as accurate as they can be when it comes to declaring the fair market value. If you are found to be undervaluing or falsifying an invoice, you may be subject to a $300 CAD fine, suspension of the account, and/or confiscation of the item.

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Yes. Fair market value must be declared regardless of whether the item itself was paid for, awarded as part of a contest, or given as a promotional item. There has to be a value documented for the item if you intend to have it cross the border.

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The invoice should include these details:

  • Vendor information
  • Recipient information
  • Date of purchase
  • Item description
  • Item quantity
  • Item value

The document must be clear and legible as it is what we will be provided to customs.

Please note that screenshots and PayPal transaction documents are not acceptable forms of invoices.

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An invoice is a document required to show the proof of purchase. It is required as part of the shipping service across the border. CrossBorder Pickups provides the invoice to customs when your item is making its way across the border.

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The customer is fully responsible for the package. Even though you have handed off the package to us to cross the border, you are still responsible for the contents of the package as the importer. Any investigation, fines, or penalties incurred by violating the rules is the sole responsibility of the customer who initiated the shipment.

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There are many restrictions on weapons and accessories crossing the border. We encourage our customers to visit the official CBSA website and familiarize themselves with the list of forbidden items to ensure they are not violating any regulations. When in doubt, look it up. For a detailed list, please have a look at the CBSA article here http://www.cbsa-asfc.gc.ca/publications/dm-md/d19/d19-13-2-eng.html. In addition, please also refer to our CrossBorder Pickups list of prohibited items: https://www.crossborderpickups.ca/prohibited.

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Just sign up and request for shipping access. Once granted, two menu options will become available. For FBA shipments that already have postage labeled, select the Cross Border Delivery tab from the menu to begin uploading your shipment(s). You have the option to upload one shipment at a time or multiple boxes via import data option.

Once you’ve uploaded your shipments, create an order for each day that you wish your FBA boxes to be shipped out. To ensure accuracy have your account number included somewhere on the postage, attach detailed invoice on the exterior, label the boxes with the Shipment ID, Order ID, and date that it should be shipped out. Print and include the manifest when you drop off and payment made in full. We’ll accept up to 5 days worth of shipment at a time.

Please note:

Sellers can only ship no more than $800USD in total per shipment to one entity, per day. Simply put, FBA shipments going to Amazon cannot exceed $800USD (fair market retail value) per day.

Fair retail market value refers to the average price that particular item is sold. Customs will check by Googling the item to get a price range for that item. Should the seller grossly under declare, their shipment may be seized, rejected, and fined. CBP will pass any fines for misdeclaration to that seller.

FBA Sellers are required to have a detailed invoice attached to the exterior of each box. The invoice must include no less than the following information:

  • List of all the contents within the box (item, qty, retail value in USD).
  • Total value in USD.
  • The shipper’s business name and address.
  • The recipient’s name and address.

 

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Yes, we do! Monday through Friday!

Just sign up and request for shipping access. Once granted, two menu options will become available. For FBA shipments that already have postage labeled, select the Cross Border Delivery tab from the menu to begin uploading your shipment(s).

Our simple pricing structure is based on weight only, and our rates are super competitive. You can see our prices here, just under Canada to US Shipping.

 

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Currently, there isn’t an option to download tracking numbers and shipment info as a file like Excel. However, there is a workaround to copy all shipment info including tracking numbers and then pasting it into a spreadsheet like Excel or Google Sheets.

  1. Within your account, click the Shipments tab in the menu bar.
  2. In the submenu, you can either click Processed or Completed depending on where your shipment status is.
  3. Click the printer icon located near the upper right side.
  4. Select Print as list from the drop-down menu; this will open up a new tab in your browser to print.
  5. Click Cancel (located to the right of Save if you’re using Chrome browser).
  6. The new tab will remain with the shipment table on it.
  7. Select the entire table by dragging your mouse from one corner to the opposite corner.
  8. Copy the entire selection then paste it your spreadsheet.

We will be implementing an easier feature to download your shipment info directly to a spreadsheet in the near future.

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Yes, we ship to most shipping addresses.

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Currently, our services are not currently designed for US pickups. We make packages available to customers at our Mississauga and Markham locations in Canada.

If you would like to have your package picked up in the US, we recommend having your package mailed to CBI USA (cbiusa.com) who offers a similar service, but with Niagara Falls pickup locations.

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As a part of our service, all incoming packages coming from the US into Canada are inspected. We do this for a few reasons:

  • We take care of all the painful paperwork and process of importing for you. As such, goods must accurately be declared by value, description, and quantity to determine applicable duties & taxes required by the CBSA.
  • We also inspect for any substantial damages in which we’ll let you know via email.

For outbound services that are shipped from your address or from our US provided address, we reserve the right to inspect all packages to verify its contents.

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We know that you can’t always come to pick up your packages right away so we’ll store them up to 30 days, skids up to 15 days regardless of location. Storage fees are applied after this courtesy period. For more information please visit our Rates Page.

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Order receipts can be printed by any of our customer service staff at one of our 2 locations after a paid transaction. Alternatively, you can email customer service with your package ID and account number to request a copy.

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Yes, you need to register and obtain your own account number before you can send your shipments to CROSS BORDER PICKUPS (CBP). Setting up an account with us is quick, easy, and FREE!

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Many U.S. merchants will not ship internationally or may charge much higher rates to ship outside of the U.S. By teaming up with CBP, you are actually instructing the merchant to ship your goods within the U.S. (since we provide you with a FREE American shipping address).

Many merchants offer free shipping within the U.S. if your purchase meets certain requirements, and with your CBP address, you can take advantage of those savings. You can also take advantage of great U.S. holiday sales!

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If you’re shopping in the U.S., we can help you save time and money!

  1. Signup for a FREE account and U.S. address. It’s quick and easy!
  2. Have your item(s) shipped to your FREE US address.
  3. We’ll receive it on your behalf, inspect, and let you know via email! It’ll also be listed when you log into your account under CBP in the main menu and Pending Packages submenu.
  4. You can choose to either pick it up from one of our two locations or mailed to you.
  5. Once you approve, we’ll take care of all the paperwork, and clear it with Customs.
  6. If you’ve chosen to pick up, we’ll email you that it’s arrived and ready.

If you’re looking to save on shipping internationally, domestically,  and/or to the U.S. we can help there too! Please check out our Services page for more information.

 

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CROSS BORDER PICKUPS (CBP) is a company that offers cross border logistic solutions; saving you time and money! Some of our services are listed below. Please check out our Services page for more information.

  1. Assisting Canadians who shop in the US and wish to avoid difficulty with getting their purchases across the Canada-U.S. border.
  2. Businesses that want to get their products from the US into the Canadian market.
  3. Consumers and businesses that are looking to save on international, and domestic shipping.
  4. Canadians sending their products into the US such Amazon, and eBay. We specialize in section 321, LTL, US Customs clearance.

 

 

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CBP has a state of the art facility with closed circuit monitoring 24 x 7. Carriers do not leave packages outside our warehouse and ensure they are signed for by our staff. All items received are scanned and tracked internally until they are picked up or received by you. Our well trained staff process thousands of incoming packages on a daily basis and we have a tremendous track record of keeping packages safe and accounted for. Upon cross border transit on our fleet, we’ve even devised a system to locate any package on our trucks so that our drivers can easily produce when searched by the Customs. In essence, we take all and every measure that your package will not be lost.

 

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We do not currently provide the service of receiving and transferring regular mail. Please keep checking the website for mail service in the near future.

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Total time for the package to be available for pickup is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the U.S. CBP location, it is available for your review and input within 24 hours. If all required information are satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-3 business days.
You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.

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Yes, as long as you provide prior written authorization for us to release the package to the person doing the pickup. Please e-mail us the name of the person. You will need to list this person’s first & last name and provide a list of specific packages for pickup and confirm the pickup date. The person doing the pickup will need to present photo ID which matches the name you include in the e-mail. This policy will be strictly enforced and is for your safety as the consumer.

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Mississauga
1300 Kamato Road, #12
Mississauga, Ontario L4W 2N2

Markham
30 Royal Crest Court, Unit #1
Markham, Ontario L3R 9W8

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