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GENERAL

You should contact customer service to assist immediately. However, keep in mind that if the shipping order has been approved and is already in transit, changes cannot be made. We may also request an invoice/receipt to verify the changes you are requesting. Do not approve any shipments to be sent over unless the entire declaration is correct; creating an order means you agree to the fees, duties, and taxes for your shipment.

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We know that you can’t always come to pick up your packages right away so we’ll store them up to 30 days, skids up to 15 days from the moment it is received at our U.S. facility. Storage fees are applied after this courtesy period. For more information please visit our Rates Page.

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Follow these steps:
Login to your CrossBorder Pickups Account, choose “Account” (on the top right side) and under Business Info select whether or not you have a Canadian Import Number.

 

If you select ‘No’, you will be required to complete and submit the following information online:
POA – Power of Attorney and INA – Import Number Application

If you select ‘Yes, you will be required to input your Canadian Import Number and also submit the POA – Power of Attorney.

In order to obtain a Business Number online, please visit the CRA’s Business Registration Online (BRO) website.

 

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No. The import/export account is free of charge and takes a few days as we have to work with both broker and customs to get the number. The import number will be emailed to you when it’s completed.

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Any Canadian resident or non-resident business is eligible for an importer number.

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As you may know, businesses are subject to only a 5% tax instead of 13%.

The owner or importer of record is responsible for paying the GST/HST on imported goods. If you are for the GST/HST and you are the importer (the person who caused the goods to be imported into Canada), you may claim an input tax credit (ITC) for the tax you paid on the imported goods, as long as you meet the requirement for claiming ITCs.

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As the CBSA now conducts most of its compliance checks following importation, the business number allows Customs to release cargo and audit later. As well, since verification is required to obtain an importer number, it eliminates confusion or debate about who is responsible when a Customs problem does arise.

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The business number is the master number used by Ottawa to track Canadian business activity, and the importer number is a sub-account (business number + RM0001) that is activated when your business imports commercial goods. It should be noted the import number must be applied for. You can find this form when you log into your portal, under your account profile, within the Business Info section. Click here on how to obtain an importer number with the help of CrossBorder Pickups.

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Yes, all commercial cargo imported into Canada requires a business number. Please note the CBSA’s definition of “commercial” is extremely broad: anything for “commercial, institutional, or occupational use” is considered commercial. Personal orders of a high volume (e.g. 100x of the same item) or peculiar in nature (industrial machinery) may also require a business number regardless of their end-use.

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Only registered businesses qualify for our Returns Service. You will need to register your business with us by and providing your import number and signed PoA, which is available under Business Info under your account in your portal. If you do not have an import number but have a federally registered business number, compete the Import Number Application form along with the PoA and CBP will request one on your behalf at no extra charge.

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If you are planning to import commercial goods into Canada, you have to register. An importer account number is used by the Canada Border Services Agency to identify importers and to process Customs accounting documentation.

Interesting Fact: 45 million parcels and pallets enter Canada each year, and to keep track of all that cargo, Customs uses your business number (or ‘importer number’) for identification and compliance

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Any FDA regulated goods that have an active ingredient require a broker to clear before shipping. FDA regulated goods that do not have an active ingredient require Prior Notices. For more information read about it here.

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Unfortunately, we are not able to accept QR codes as an acceptable form of shipping label. QR codes are not read by our driver’s scanning machines and therefore are an unacceptable form of shipping label. Please provide us with a printed PDF shipping label copy.

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Only carriers and transportation companies will be allowed, no personal drop-offs.

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Crossborder Pickups U.S. facility will not accept any personal drop-offs.

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If an item is misdeclared, you may not qualify for a refund through CrossBorder Pickups. Please ensure your items are declared with the utmost accuracy and honesty. Be aware that a $300 fine can be added for each package not properly declared.

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If it is found that CrossBorder Pickups has lost any shipment(s):
• For Inbound packages, CrossBorder Pickups will refund the value declared.
• For Outbound packages that carrier postage was purchased from CrossBorder Pickups, most carriers have a standard $100 coverage. Claims will be made through the respective carrier and full shipment details will be required to be submitted.
• For Outbound packages that use our Delivery Service only, CrossBorder Pickups will refund the value declared.

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30 days from the day CrossBorder Pickups receives it in the U.S.

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We all know FREE items have no retail value, in that case, CrossBorder Pickups will use the lowest fair market value (not from an auction site) for customs purposes.

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Total time for the package to be available for pick up is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the U.S. CBP location, it is available for your review and input within 48 hours. If all required information are satisfied and you’ve approved, and create the order for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-3 business days. However, if your shipment is flagged for review, this may add delays,

You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.

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Please check to ensure the name on the shipment and the name given to us on file matches identically. It is also important to include the unit number found in the portal to the shipper/seller when sending packages to our U.S. address.

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CBP cannot guarantee successful delivery of your shipment if the unit number is not entered. Unit numbers are mandatory, and if it’s missing, we rely on the name on the shipping label. The name should match what is on file. It’s best practice to have both but the unit number is the most important.

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Yes. A common cause of delays in shipping and receiving products can be attributed to information which is either incomplete or inaccurate. It is the customer’s responsibility to ensure that all information is accurate.

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Failure to adhere to the prohibited items list can result in a fine, suspension of the account, and/or confiscation of item(s).

If a customer wishes to have the shipment sent elsewhere, they will be charged a processing fee, an admin fee, and postage fees. Expect delays in shipments for prohibited items. All payments will be received before releasing of goods.

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Yes. Any chemicals, including but not limited to poisons, adhesives, and repellants are strictly prohibited from being shipped across the border.

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No. Any items/devices used for pest killing/trapping/repelling are prohibited from being shipped across the border. This includes clothing, leashes, and/or items that contain insect repellant such as sprays, candles, coils, etc.

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It will be the customer’s responsibility to cover the duty and taxes on all packages and request for a B3 form to apply for a reimbursement. Please keep in mind that there is a $10+tax charge to request the form and payment must be made immediately.

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We advise you to clarify before approving to have it shipped over. This is the best way to ensure everything is accurate.

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Any chemicals, including but not limited to poisons, adhesives, and repellants are strictly prohibited from shipping across the border.

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No. These items are strictly prohibited and CrossBorder Pickups will not ship them.

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We encourage our customers to always be as accurate as they can be when it comes to declaring the fair market value. If you are found to be undervaluing or falsifying an invoice, you may be subject to a $300 CAD fine, suspension of the account, and/or confiscation of the item.

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Yes. Fair market value must be declared regardless of whether the item itself was paid for, awarded as part of a contest, or given as a promotional item. There has to be a value documented for the item if you intend to have it cross the border.

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The invoice should include these details:

  • Vendor information
  • Recipient information
  • Date of purchase
  • Item description
  • Item quantity
  • Item value

The document must be clear and legible as it is what we will be provided to customs.

Please note that screenshots and PayPal transaction documents are not acceptable forms of invoices.

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An invoice is a document required to show the proof of purchase. It is required as part of the shipping service across the border. CrossBorder Pickups provides the invoice to customs when your item is making its way across the border.

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The customer is fully responsible for the package. Even though you have handed off the package to us to cross the border, you are still responsible for the contents of the package as the importer. Any investigation, fines, or penalties incurred by violating the rules is the sole responsibility of the customer who initiated the shipment.

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There are many restrictions on weapons and accessories crossing the border. We encourage our customers to visit the official CBSA website and familiarize themselves with the list of forbidden items to ensure they are not violating any regulations. When in doubt, look it up. For a detailed list, please have a look at the CBSA article here http://www.cbsa-asfc.gc.ca/publications/dm-md/d19/d19-13-2-eng.html. In addition, please also refer to our CrossBorder Pickups list of prohibited items: https://www.crossborderpickups.ca/prohibited.

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Yes! Log into your portal, navigate to All Shipments, select the shipments, click Download (arrow down icon) to export all your shipment data.

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For Inbound shipments that are mailed to the address on your account, a tracking number will be emailed to you once a postage label has been created.

For Outbound shipments where postage is purchased from CBP, your tracking number is available as soon as you complete your transaction. Not to worry, it’s also available within the All Shipments page. You can even download your shipment with the tracking number(s) for your convenience.

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Yes, we ship to most shipping addresses.

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Currently, our services are not currently designed for US pickups. We make packages available to customers at our Mississauga and Markham locations in Canada.

If you would like to have your package picked up in the US, we recommend having your package mailed to CBI USA (cbiusa.com) who offers a similar service, but with Niagara Falls pick up locations.

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As a part of our service, all incoming packages coming from the US into Canada are inspected. We do this for a few reasons:

  • We take care of all the painful paperwork and process of importing for you. As such, goods must accurately be declared by value, description, and quantity to determine applicable duties & taxes required by the CBSA.
  • We also inspect for any substantial damages in which we’ll let you know via email.

For Outbound services that are shipped from your address or from our US provided address, we reserve the right to inspect all packages to verify its contents.

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We know that you can’t always come to pick up your packages right away so we’ll store them up to 30 days, skids up to 15 days regardless of location. Storage fees are applied after this courtesy period. For more information please visit our Rates Page.

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For Inbound orders, receipts can be printed by any of our customer service staff at one of our 2 locations after a paid transaction. Alternatively, you can email customer service with your package ID and account number to request a copy.

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You don’t need to have a business to use our services. However, if your shipment are high in volume and low values, Customs may flag it as a business. Additionally to import purchases made for business purposes or to use our Returns Management Service we require that you register your business with us which can be done within your account.

Follow these steps:
Business registration can be found within your account, under Profile > Account Business Info. Follow the prompts to register. Once your business information is sent, please allow up 1 week to complete. Once approved, you will get an email from us letting you know it’s been approved and ready to go. All imports before the registration is completed will either not be shipped or shipped as a personal import.

If you don’t already have an import number, we will get one for you at no extra cost.  If you do have an import number, then you don’t need to complete the Business Number application, just provide the Import Number and the Power of Attorney.

For more information please see our blog pos

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Many U.S. merchants may not ship internationally or may charge much higher rates to ship outside of the U.S. By teaming up with CBP, you’re leveraging the domestic shipping option not available to customers outside the U.S.

Many merchants offer heavily discounted or free shipping within the U.S. if your purchase meets certain requirements, and with your CBP address, you can take advantage of those savings. You can also take advantage of great U.S. holiday sales!

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If you’re shopping in the US, we can help you save time and money! Check out this video we made just for you!

  1. Signup for a FREE account and US address. It’s quick and easy!
  2. Have your item(s) shipped to your FREE US address.
  3. We’ll receive it on your behalf, inspect, and let you know via email! It’ll also be listed when you log into your account under INBOUND CBP in the main menu and Pending Packages submenu.
  4. You can choose to either pick it up from one of our two locations or mailed to you.
  5. Once you approve, we’ll take care of all the paperwork, and clear it with Customs.
  6. If you’ve chosen to pick up, we’ll email you that it’s arrived and ready.

If you’re looking to save on shipping internationally, domestically,  and/or to the US we can help there too! Please check out our Outbound services for more information.

 

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CROSSBORDER PICKUPS (CBP) is a company that offers cross border logistics solutions; saving you time and money! We cater to both personal and businesses that require assistance with importing, exporting, domestic and global shipping.

  1. Assisting Canadians who shop in the U.S. and wish to avoid difficulty with getting their purchases across the Canada-U.S. border.
  2. Businesses that want to get their products from the U.S. into the Canadian market.
  3. Consumers and businesses that are looking to save on international, and domestic shipping.
  4. Canadians sending their products into the U.S. such as Amazon, and eBay. We specialize in section 321, LTL, US Customs clearance.

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CBP has a state of the art facility with closed circuit monitoring 24 x 7. Carriers do not leave packages outside our warehouse and ensure they are signed for by our staff. All items received are scanned and tracked internally until they are picked up or received by you. Our well trained staff process thousands of incoming packages on a daily basis and we have a tremendous track record of keeping packages safe and accounted for. Upon cross border transit on our fleet, we’ve even devised a system to locate any package on our trucks so that our drivers can easily produce when searched by the Customs. In essence, we take all and every measure that your package will not be lost.

 

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We do not currently provide the service of receiving and transferring regular mail. Please keep checking the website for mail service in the near future.

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Once the item has been received at the U.S. facility, it is available for your review and input within 2 business days. If all required information is satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-4 business days after final approval.

You can track the package through your online account anytime. CBP will notify you by e-mail when the item is available for pick up.

Do you think it's helpful? YES / NO

Yes, as long as you provide prior written authorization for us to release the package to the person doing the pickup. Please e-mail us the name of the person. You will need to list this person’s first & last name and provide a list of specific packages for pick up and confirm the pick up date. The person doing the pickup will need to present a photo ID that matches the name you include in the e-mail. This policy will be strictly enforced and is for your safety as the consumer.

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Mississauga
1300 Kamato Rd Unit #12
Mississauga, ON L4W 2N2

Markham
7300 Victoria Park Avenue, Unit C
Markham, Ontario L3R 1J1

For more information, please visit our website.

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