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GENERAL

Follow these steps:
Login to your CrossBorder Pickups Account, choose “Account” (on the top right side) and under Business Info select whether or not you have a Canadian Import Number.

 

If you select ‘No’, you will be required to complete and submit the following information online:
POA – Power of Attorney and INA – Import Number Application

If you select ‘Yes, you will be required to input your Canadian Import Number and also submit the POA – Power of Attorney.

In order to obtain a Business Number online, please visit the CRA’s Business Registration Online (BRO) website.

 

Do you think it's helpful? YES / NO

No. The import/export account is free of charge and takes a few days as we have to work with both broker and customs to get the number. The import number will be emailed to you when it’s completed.

Do you think it's helpful? YES / NO

Any Canadian resident or non-resident business is eligible for an importer number.

Do you think it's helpful? YES / NO

As you may know, businesses are subject to only a 5% tax instead of 13%.

The owner or importer of record is responsible for paying the GST/HST on imported goods. If you are for the GST/HST and you are the importer (the person who caused the goods to be imported into Canada), you may claim an input tax credit (ITC) for the tax you paid on the imported goods, as long as you meet the requirement for claiming ITCs.

Do you think it's helpful? YES / NO

As the CBSA now conducts most of its compliance checks following importation, the business number allows Customs to release cargo and audit later. As well, since verification is required to obtain an importer number, it eliminates confusion or debate about who is responsible when a Customs problem does arise.

Do you think it's helpful? YES / NO

The business number is the master number used by Ottawa to track Canadian business activity, and the importer number is a sub-account (business number + RM0001) that is activated when your business imports commercial goods. It should be noted the import number must be applied for. You can find this form when you log into your portal, under your account profile, within the Business Info section. Click here on how to obtain an importer number with the help of CrossBorder Pickups.

Do you think it's helpful? YES / NO

Yes, all commercial cargo imported into Canada requires a business number. Please note the CBSA’s definition of “commercial” is extremely broad: anything for “commercial, institutional, or occupational use” is considered commercial. Personal orders of a high volume (e.g. 100x of the same item) or peculiar in nature (industrial machinery) may also require a business number regardless of their end-use.

Do you think it's helpful? YES / NO

Only registered businesses qualify for our Returns Service. You will need to register your business with us by and providing your import number and signed PoA, which is available under Business Info under your account in your portal. If you do not have an import number but have a federally registered business number, compete the Import Number Application form along with the PoA and CBP will request one on your behalf at no extra charge.

Do you think it's helpful? YES / NO

If you are planning to import commercial goods into Canada, you have to register. An importer account number is used by the Canada Border Services Agency to identify importers and to process Customs accounting documentation.

Interesting Fact: 45 million parcels and pallets enter Canada each year, and to keep track of all that cargo, Customs uses your business number (or ‘importer number’) for identification and compliance

Do you think it's helpful? YES / NO

Any FDA regulated goods that have an active ingredient require a broker to clear before shipping. FDA regulated goods that do not have an active ingredient require Prior Notices. For more information read about it here.

Do you think it's helpful? YES / NO

Unfortunately, we are not able to accept QR codes as an acceptable form of shipping label. QR codes are not read by our driver’s scanning machines and therefore are an unacceptable form of shipping label. Please provide us with a printed PDF shipping label copy.

Do you think it's helpful? YES / NO

Only carriers and transportation companies will be allowed, no personal drop-offs.

Do you think it's helpful? YES / NO

Crossborder Pickups U.S. facility will not accept any personal drop-offs.

Do you think it's helpful? YES / NO

If an item is misdeclared, you may not qualify for a refund through CrossBorder Pickups. Please ensure your items are declared with the utmost accuracy and honesty. Be aware that a $300 fine can be added for each package not properly declared.

Do you think it's helpful? YES / NO

If it is found that CrossBorder Pickups has lost any shipment(s):
• For Inbound packages, CrossBorder Pickups will refund the value declared.
• For Outbound packages that carrier postage was purchased from CrossBorder Pickups, most carriers have a standard $100 coverage. Claims will be made through the respective carrier and full shipment details will be required to be submitted.
• For Outbound packages that use our Delivery Service only, CrossBorder Pickups will refund the value declared.

Do you think it's helpful? YES / NO

30 days from the day CrossBorder Pickups receives it in the U.S.

Do you think it's helpful? YES / NO

We all know FREE items have no retail value, in that case, CrossBorder Pickups will use the lowest fair market value (not from an auction site) for customs purposes.

Do you think it's helpful? YES / NO

The answer is Yes, but the person will need a proof that the account holder has given him permission such as showing us the package arrival notification (an email) which can be forwarded from the account holder to their email.

Do you think it's helpful? YES / NO

3 – 5 Business Days to get to Canada, upon giving us the approval to send your packages via the link we sent in your email to notify that your item has arrived at our U.S. facility.

Do you think it's helpful? YES / NO

Please check to ensure the name on the shipment and the name given to us on file matches identically. It is also important to include the unit number found in the portal to the shipper/seller when sending packages to our U.S. address.

Do you think it's helpful? YES / NO

CBP cannot guarantee successful delivery of your shipment if the unit number is not entered. Unit numbers are mandatory, and if it’s missing, we rely on the name on the shipping label. The name should match what is on file. It’s best practice to have both but the unit number is the most important.

Do you think it's helpful? YES / NO

Yes. A common cause of delays in shipping and receiving products can be attributed to information which is either incomplete or inaccurate. It is the customer’s responsibility to ensure that all information is accurate.

Do you think it's helpful? YES / NO

Failure to adhere to the prohibited items list can result in a fine, suspension of the account, and/or confiscation of item(s).

If a customer wishes to have the shipment sent elsewhere, they will be charged a processing fee, an admin fee, and postage fees. Expect delays in shipments for prohibited items. All payments will be received before releasing of goods.

Do you think it's helpful? YES / NO

Yes. Any chemicals, including but not limited to poisons, adhesives, and repellants are strictly prohibited from being shipped across the border.

Do you think it's helpful? YES / NO

No. Any items/devices used for pest killing/trapping/repelling are prohibited from being shipped across the border. This includes clothing, leashes, and/or items that contain insect repellant such as sprays, candles, coils, etc.

Do you think it's helpful? YES / NO

It will be the customer’s responsibility to cover the duty and taxes on all packages and request for a B3 form to apply for a reimbursement. Please keep in mind that there is a $10+tax charge to request the form and payment must be made immediately.

Do you think it's helpful? YES / NO

We advise you to clarify before approving to have it shipped over. This is the best way to ensure everything is accurate.

Do you think it's helpful? YES / NO

Any chemicals, including but not limited to poisons, adhesives, and repellants are strictly prohibited from shipping across the border.

Do you think it's helpful? YES / NO

No. These items are strictly prohibited and CrossBorder Pickups will not ship them.

Do you think it's helpful? YES / NO

We encourage our customers to always be as accurate as they can be when it comes to declaring the fair market value. If you are found to be undervaluing or falsifying an invoice, you may be subject to a $300 CAD fine, suspension of the account, and/or confiscation of the item.

Do you think it's helpful? YES / NO

Yes. Fair market value must be declared regardless of whether the item itself was paid for, awarded as part of a contest, or given as a promotional item. There has to be a value documented for the item if you intend to have it cross the border.

Do you think it's helpful? YES / NO

The invoice should include these details:

  • Vendor information
  • Recipient information
  • Date of purchase
  • Item description
  • Item quantity
  • Item value

The document must be clear and legible as it is what we will be provided to customs.

Please note that screenshots and PayPal transaction documents are not acceptable forms of invoices.

Do you think it's helpful? YES / NO

An invoice is a document required to show the proof of purchase. It is required as part of the shipping service across the border. CrossBorder Pickups provides the invoice to customs when your item is making its way across the border.

Do you think it's helpful? YES / NO

The customer is fully responsible for the package. Even though you have handed off the package to us to cross the border, you are still responsible for the contents of the package as the importer. Any investigation, fines, or penalties incurred by violating the rules is the sole responsibility of the customer who initiated the shipment.

Do you think it's helpful? YES / NO

There are many restrictions on weapons and accessories crossing the border. We encourage our customers to visit the official CBSA website and familiarize themselves with the list of forbidden items to ensure they are not violating any regulations. When in doubt, look it up. For a detailed list, please have a look at the CBSA article here http://www.cbsa-asfc.gc.ca/publications/dm-md/d19/d19-13-2-eng.html. In addition, please also refer to our CrossBorder Pickups list of prohibited items: https://www.crossborderpickups.ca/prohibited.

Do you think it's helpful? YES / NO

Just sign up and request for shipping access. Once granted, two menu options will become available. For FBA shipments that already have postage labeled, select the Cross Border Delivery tab from the menu to begin uploading your shipment(s). You have the option to upload one shipment at a time or multiple boxes via import data option.

Once you’ve uploaded your shipments, create an order for each day that you wish your FBA boxes to be shipped out. To ensure accuracy have your account number included somewhere on the postage, attach detailed invoice on the exterior, label the boxes with the Shipment ID, Order ID, and date that it should be shipped out. Print and include the manifest when you drop off and payment made in full. We’ll accept up to 5 days worth of shipment at a time.

Please note:

Sellers can only ship no more than $800USD in total per shipment to one entity, per day. Simply put, FBA shipments going to Amazon cannot exceed $800USD (fair market retail value) per day.

Fair retail market value refers to the average price that particular item is sold. Customs will check by Googling the item to get a price range for that item. Should the seller grossly under declare, their shipment may be seized, rejected, and fined. CBP will pass any fines for misdeclaration to that seller.

FBA Sellers are required to have a detailed invoice attached to the exterior of each box. The invoice must include no less than the following information:

  • List of all the contents within the box (item, qty, retail value in USD).
  • Total value in USD.
  • The shipper’s business name and address.
  • The recipient’s name and address.

 

Do you think it's helpful? YES / NO

Yes, we do! Monday through Friday!

Just sign up and request for shipping access. Once granted, two menu options will become available. For FBA shipments that already have postage labeled, select the Cross Border Delivery tab from the menu to begin uploading your shipment(s).

Our simple pricing structure is based on weight only, and our rates are super competitive. You can see our prices here, just under Canada to US Shipping.

 

Do you think it's helpful? YES / NO

Currently, there isn’t an option to download tracking numbers and shipment info as a file like Excel. However, there is a workaround to copy all shipment info including tracking numbers and then pasting it into a spreadsheet like Excel or Google Sheets.

  1. Within your account, click the Shipments tab in the menu bar.
  2. In the submenu, you can either click Processed or Completed depending on where your shipment status is.
  3. Click the printer icon located near the upper right side.
  4. Select Print as list from the drop-down menu; this will open up a new tab in your browser to print.
  5. Click Cancel (located to the right of Save if you’re using Chrome browser).
  6. The new tab will remain with the shipment table on it.
  7. Select the entire table by dragging your mouse from one corner to the opposite corner.
  8. Copy the entire selection then paste it your spreadsheet.

We will be implementing an easier feature to download your shipment info directly to a spreadsheet in the near future.

Do you think it's helpful? YES / NO

Yes, we ship to most shipping addresses.

Do you think it's helpful? YES / NO

Currently, our services are not currently designed for US pickups. We make packages available to customers at our Mississauga and Markham locations in Canada.

If you would like to have your package picked up in the US, we recommend having your package mailed to CBI USA (cbiusa.com) who offers a similar service, but with Niagara Falls pickup locations.

Do you think it's helpful? YES / NO

As a part of our service, all incoming packages coming from the US into Canada are inspected. We do this for a few reasons:

  • We take care of all the painful paperwork and process of importing for you. As such, goods must accurately be declared by value, description, and quantity to determine applicable duties & taxes required by the CBSA.
  • We also inspect for any substantial damages in which we’ll let you know via email.

For outbound services that are shipped from your address or from our US provided address, we reserve the right to inspect all packages to verify its contents.

Do you think it's helpful? YES / NO

We know that you can’t always come to pick up your packages right away so we’ll store them up to 30 days, skids up to 15 days regardless of location. Storage fees are applied after this courtesy period. For more information please visit our Rates Page.

Do you think it's helpful? YES / NO

Order receipts can be printed by any of our customer service staff at one of our 2 locations after a paid transaction. Alternatively, you can email customer service with your package ID and account number to request a copy.

Do you think it's helpful? YES / NO

Yes, you need to register and obtain your own account number before you can send your shipments to CROSS BORDER PICKUPS (CBP). Setting up an account with us is quick, easy, and FREE!

Do you think it's helpful? YES / NO

Many U.S. merchants will not ship internationally or may charge much higher rates to ship outside of the U.S. By teaming up with CBP, you are actually instructing the merchant to ship your goods within the U.S. (since we provide you with a FREE American shipping address).

Many merchants offer free shipping within the U.S. if your purchase meets certain requirements, and with your CBP address, you can take advantage of those savings. You can also take advantage of great U.S. holiday sales!

Do you think it's helpful? YES / NO

If you’re shopping in the U.S., we can help you save time and money!

  1. Signup for a FREE account and U.S. address. It’s quick and easy!
  2. Have your item(s) shipped to your FREE US address.
  3. We’ll receive it on your behalf, inspect, and let you know via email! It’ll also be listed when you log into your account under CBP in the main menu and Pending Packages submenu.
  4. You can choose to either pick it up from one of our two locations or mailed to you.
  5. Once you approve, we’ll take care of all the paperwork, and clear it with Customs.
  6. If you’ve chosen to pick up, we’ll email you that it’s arrived and ready.

If you’re looking to save on shipping internationally, domestically,  and/or to the U.S. we can help there too! Please check out our Services page for more information.

 

Do you think it's helpful? YES / NO

CROSS BORDER PICKUPS (CBP) is a company that offers cross border logistic solutions; saving you time and money! Some of our services are listed below. Please check out our Services page for more information.

  1. Assisting Canadians who shop in the US and wish to avoid difficulty with getting their purchases across the Canada-U.S. border.
  2. Businesses that want to get their products from the US into the Canadian market.
  3. Consumers and businesses that are looking to save on international, and domestic shipping.
  4. Canadians sending their products into the US such Amazon, and eBay. We specialize in section 321, LTL, US Customs clearance.

 

 

Do you think it's helpful? YES / NO

CBP has a state of the art facility with closed circuit monitoring 24 x 7. Carriers do not leave packages outside our warehouse and ensure they are signed for by our staff. All items received are scanned and tracked internally until they are picked up or received by you. Our well trained staff process thousands of incoming packages on a daily basis and we have a tremendous track record of keeping packages safe and accounted for. Upon cross border transit on our fleet, we’ve even devised a system to locate any package on our trucks so that our drivers can easily produce when searched by the Customs. In essence, we take all and every measure that your package will not be lost.

 

Do you think it's helpful? YES / NO

We do not currently provide the service of receiving and transferring regular mail. Please keep checking the website for mail service in the near future.

Do you think it's helpful? YES / NO

Total time for the package to be available for pickup is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the U.S. CBP location, it is available for your review and input within 24 hours. If all required information are satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-3 business days.
You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.

Do you think it's helpful? YES / NO

Yes, as long as you provide prior written authorization for us to release the package to the person doing the pickup. Please e-mail us the name of the person. You will need to list this person’s first & last name and provide a list of specific packages for pickup and confirm the pickup date. The person doing the pickup will need to present photo ID which matches the name you include in the e-mail. This policy will be strictly enforced and is for your safety as the consumer.

Do you think it's helpful? YES / NO

Mississauga
1300 Kamato Road, #12
Mississauga, Ontario L4W 2N2

Markham
30 Royal Crest Court, Unit #1
Markham, Ontario L3R 9W8

Do you think it's helpful? YES / NO