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GENERAL

Just sign up and request for shipping access. Once granted, two menu options will become available. For FBA shipments that already have postage labeled, select the Cross Border Delivery tab from the menu to begin uploading your shipment(s). You have the option to upload one shipment at a time or multiple boxes via import data option.

Once you’ve uploaded your shipments, create an order for each day that you wish your FBA boxes to be shipped out. To ensure accuracy have your account number included somewhere on the postage, attach detailed invoice on the exterior, label the boxes with the Shipment ID, Order ID, and date that it should be shipped out. Print and include the manifest when you drop off and payment made in full. We’ll accept up to 5 days worth of shipment at a time.

Please note:

Sellers can only ship no more than $800USD in total per shipment to one entity, per day. Simply put, FBA shipments going to Amazon cannot exceed $800USD (fair market retail value) per day.

Fair retail market value refers to the average price that particular item is sold. Customs will check by Googling the item to get a price range for that item. Should the seller grossly under declare, their shipment may be seized, rejected, and fined. CBP will pass any fines for misdeclaration to that seller.

FBA Sellers are required to have a detailed invoice attached to the exterior of each box. The invoice must include no less than the following information:

  • List of all the contents within the box (item, qty, retail value in USD).
  • Total value in USD.
  • The shipper’s business name and address.
  • The recipient’s name and address.

 

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Yes, we do! Monday through Friday!

Just sign up and request for shipping access. Once granted, two menu options will become available. For FBA shipments that already have postage labeled, select the Cross Border Delivery tab from the menu to begin uploading your shipment(s).

Our simple pricing structure is based on weight only, and our rates are super competitive. You can see our prices here, just under Canada to US Shipping.

 

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Currently, there isn’t an option to download tracking numbers and shipment info as a file like Excel. However, there is a workaround to copy all shipment info including tracking numbers and then pasting it into a spreadsheet like Excel or Google Sheets.

  1. Within your account, click the Shipments tab in the menu bar.
  2. In the submenu, you can either click Processed or Completed depending on where your shipment status is.
  3. Click the printer icon located near the upper right side.
  4. Select Print as list from the drop-down menu; this will open up a new tab in your browser to print.
  5. Click Cancel (located to the right of Save if you’re using Chrome browser).
  6. The new tab will remain with the shipment table on it.
  7. Select the entire table by dragging your mouse from one corner to the opposite corner.
  8. Copy the entire selection then paste it your spreadsheet.

We will be implementing an easier feature to download your shipment info directly to a spreadsheet in the near future.

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Yes, we ship to most shipping addresses.

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Currently, our services are not currently designed for US pickups. We make packages available to customers at our Mississauga and Markham locations in Canada.

If you would like to have your package picked up in the US, we recommend having your package mailed to CBI USA (cbiusa.com) who offers a similar service, but with Niagara Falls pickup locations.

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As a part of our service, all incoming packages coming from the US into Canada are inspected. We do this for a few reasons:

  • We take care of all the painful paperwork and process of importing for you. As such, goods must accurately be declared by value, description, and quantity to determine applicable duties & taxes required by the CBSA.
  • We also inspect for any substantial damages in which we’ll let you know via email.

For outbound services that are shipped from your address or from our US provided address, we reserve the right to inspect all packages to verify its contents.

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We know that you can’t always come to pick up your packages right away so we’ll store them up to 30 days, skids up to 15 days regardless of location. Storage fees are applied after this courtesy period. For more information please visit our Rates Page.

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Order receipts can be printed by any of our customer service staff at one of our 2 locations after a paid transaction. Alternatively, you can email customer service with your package ID and account number to request a copy.

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Yes, you need to register and obtain your own account number before you can send your shipments to CROSS BORDER PICKUPS (CBP). Setting up an account with us is quick, easy, and FREE!

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Many U.S. merchants will not ship internationally or may charge much higher rates to ship outside of the U.S. By teaming up with CBP, you are actually instructing the merchant to ship your goods within the U.S. (since we provide you with a FREE American shipping address).

Many merchants offer free shipping within the U.S. if your purchase meets certain requirements, and with your CBP address, you can take advantage of those savings. You can also take advantage of great U.S. holiday sales!

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If you’re shopping in the US, we can help you save time and money!

  1. Signup for a FREE account and US address. It’s quick and easy!
  2. Have your item(s) shipped to your FREE US address.
  3. We’ll receive it on your behalf, inspect, and let you know via email! It’ll also be listed when you log into your account under CBP in the main menu and Pending Packages submenu.
  4. You can choose to either pick it up from one of our two locations or mailed to you.
  5. Once you approve, we’ll take care of all the paperwork, and clear it with Customs.
  6. If you’ve chosen to pick up, we’ll email you that it’s arrived and ready.

If you’re looking to save on shipping internationally, domestically,  and/or to the US we can help there too! Please check out our Services page for more information.

 

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CROSS BORDER PICKUPS (CBP) is a company that offers cross border logistic solutions; saving you time and money! Some of our services are listed below. Please check out our Services page for more information.

  1. Assisting Canadians who shop in the US and wish to avoid difficulty with getting their purchases across the Canada-U.S. border.
  2. Businesses that want to get their products from the US into the Canadian market.
  3. Consumers and businesses that are looking to save on international, and domestic shipping.
  4. Canadians sending their products into the US such Amazon, and eBay. We specialize in section 321, LTL, US Customs clearance.

 

 

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CBP has a state of the art facility with closed circuit monitoring 24 x 7. Carriers do not leave packages outside our warehouse and ensure they are signed for by our staff. All items received are scanned and tracked internally until they are picked up or received by you. Our well trained staff process thousands of incoming packages on a daily basis and we have a tremendous track record of keeping packages safe and accounted for. Upon cross border transit on our fleet, we’ve even devised a system to locate any package on our trucks so that our drivers can easily produce when searched by the Customs. In essence, we take all and every measure that your package will not be lost.

 

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We do not currently provide the service of receiving and transferring regular mail. Please keep checking the website for mail service in the near future.

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Total time for the package to be available for pickup is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the U.S. CBP location, it is available for your review and input within 24 hours. If all required information are satisfied and you’ve approved for your shipment to be sent over, you can expect the item to be available at your local CBP location within 2-3 business days.
You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.

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Yes, as long as you provide prior written authorization for us to release the package to the person doing the pickup. Please e-mail us the name of the person. You will need to list this person’s first & last name and provide a list of specific packages for pickup and confirm the pickup date. The person doing the pickup will need to present photo ID which matches the name you include in the e-mail. This policy will be strictly enforced and is for your safety as the consumer.

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Mississauga
1300 Kamato Road, #12
Mississauga, Ontario L4W 2N2

Markham
30 Royal Crest Court, Unit #1
Markham, Ontario L3R 9W8

Customer Service:  1-833-227-7272

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