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PRIVACY POLICY

Last Updated, June 1, 2018

Cross Border Pickups, Inc. recognizes the importance of privacy. Cross Border Pickups will manage your personal information collected through the website located at www.crossborderpickups.ca. BY USING THE WEBSITE IN ANY WAY, INCLUDING BROWSING, PURCHASING AND USING ANY OF THE SERVICES PROVIDED THROUGH THE WEBSITE, YOU AGREE TO THE Cross Border Pickups PRIVACY POLICY (“Privacy Policy”). If you do not agree with this Privacy Policy, please do not provide personal information and please do not use the Website.

Information We Collect

We collect personal information about you to provide the services you request, to improve the user’s interaction with Cross Border Pickups, and to communicate with you about shipping information, services, promotions and any specials or contents we may have. We try to limit the collected information to support the intended purpose of collection.

Personal Information

We collect personal information from you in a variety of ways when you interact with Cross Border Pickups through the Website. Some examples are when you:

  • Create an account on the Website
  • Request customer service or contact us
  • Submit a review or post any User Content on the Website
  • Otherwise submit personal information to Cross Border Pickups.

Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include authentication information (including but not exclusively username and encrypted access credentials). We may also collect and combine personal information about you through social media websites and services and from other sources.
When you ask us to provide services for the benefit of a third party, you shall be legally authorized by said third party to disclose his/her personal information to CrossBorder Pickups. This authorization shall cover personal information including but not limited to the name, address, phone number, email address, credit card and shipping information of the third party. You agree that you must bear all risks associated with the use of any third party’s personal information communicated by you and that under no circumstances will Cross Border Pickups be liable in any way for any personal information or for any loss or damage of any kind incurred as a result of the use of any personal information. Cross Border Pickups is merely acting as a passive channel for the use of the personal information and is not undertaking any obligation or liability relating to any third party’s personal information communicated by you and/or your company.

Usage Information

We receive and store certain types of information about your use of the Website when you use the Website. Our purpose is to allow the Website to work correctly, to allow us to provide our services, to evaluate the use of the Website, for marketing purposes and to personalize and enhance your interaction with Cross Border Pickups. Here are some examples:

  • We may collect technical information such as your IP address, the address of a referring website or application, the type of web browser or mobile device you use, your operating system, your Internet Service Provider and the path you take through the Website;
  • When you purchase services, we collect information about the transaction, such as services details and the date of the purchase/return.

Cookies

We use cookies to enhance and simplify your visit; namely, to make login easier, for internal security purposes, for system administration, to tailor advertisements to your preferences, and the like. Cookies are small data files stored on the hard disk of the user’s computer. In addition to cookies which send information to us, we also use cookies which collect information and send it to third parties, such as to Google Analytics. Some of our cookies may collect and store your personal information, such as your name or email address. By using this Website, you agree to the placement of cookies on your computer and to Cross Border Pickups access to cookies in accordance with the terms herein. If you do not wish to accept cookies from the Website please either disable cookies or refrain from using the Website.

How We Use Your Information

Cross Border Pickups uses your personal information and usage information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, customer service, internal business processes, marketing (including contests and sweepstakes), authentication, loss and fraud prevention, public safety, and legal functions. Here are some examples:

  • To fulfill your requests for products and services and communicate with you about said requests.
  • To send you notifications concerning shipment information.
  • To register your account on the Website.
  • To provide customer service.
  • To help us improve and customize the Website.
  • To send you information about our products, services, promotions, contests, and etc.
  • To protect the security and integrity of the Website and our business.

To accomplish these purposes, we may combine the personal and usage information we collect. We may transfer or disclose your personal and usage information, for these purposes, within Cross Border Pickups.

Advertising and Analytics Services

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services about the performance of those advertisements. These entities may use cookies, web beacons and other technologies to collect information about your use of our Website and other websites, such as your IP address, web browser, pages viewed, time spent on pages, date and time of each visitor request, referring site, browser type, language preference, links clicked and conversion information. The information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Website and other websites and better understand your online activity. We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.

In addition, many web browsers support Do Not Track technology. Our systems do not respond to Do Not Track signals. Nonetheless, if you enable Do Not Track and it is recognized by our systems, Cross Border Pickups will not use information about your web viewing activities to tailor your online experience on the Website. Note, however, that our third-party advertising providers may continue to use information about your web viewing activities to tailor advertising to your interests across different websites even when you have Do Not Track enabled in your browser. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices

How We Disclose Your Information Outside Cross Border Pickups

CROSS BORDER PICKUPS DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO ANY THIRD PARTIES WHATSOEVER.
We only disclose your personal information with your prior consent or as provided in this Privacy Policy. We may disclose to third parties, certain non-personal usage information regarding the Website. However, in such cases, your usage information is aggregated with the usage data of others and does not identify you individually. Cross Border Pickups will normally send data to third parties through secure encrypted channels (HTTPS).

Service Providers and Vendors

We may disclose or otherwise make available personal information, including transaction information, to service providers and vendors for the purpose of managing, providing and improving Cross Border Pickups services and for marketing purposes. Examples are shipping companies, vendors, payment companies, credit card processors and other payment service providers such as PayPal, financial institution partners, hosting and maintenance providers, data storage and management providers, marketing and promotional providers, service providers sending emails and SMS notifications, and generally, companies that help us improve our product and service offerings and our websites.

Legal Requirements and Protection of our Company and Others

We may access, preserve and disclose your information in other special circumstances, namely (a) to enforce the Terms of Use; (b) to respond to claims that any content violates the rights of third parties; (c) to protect the safety, property, or other rights of Cross Border Pickups customers, associates, or any other person; or (d) where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on the Website. Cross Border Pickups may provide your personal information in response to a search warrant, subpoena or other legally valid inquiry or order, or as otherwise required by applicable law.

Business Transfers

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Cross Border Pickups or as part of a corporate re-organization or other change in corporate control.