QUESTIONS

Frequently Asked Questions

Cross Border Pickups (CBP) is a company that assists Canadians who want to shop at U.S. retailers online and wish to avoid difficulty with getting their purchases across the Canada-U.S. border. We are a shipping company and distribution service created specifically for the times – when online, cross-border shopping is the norm.

It’s simple: Just register for a free U.S. shipping address through CBP, and use that address when ordering from U.S. merchants. We will receive your parcel at that U.S. address, and take it from there! We’ll get your items through customs, pay any duties and taxes that are applied, and deliver your package to the CBP location nearest to you or mail it to a location of your choice.

It is completely free to create an account with CBP.

CBP will pay all fees and government taxes as your parcel passes through customs. When you pick up your purchase at your local CBP facility, you will reimburse CBP for the duties and taxes. Cross Border Pickups will not charge you a brokerage fee to accompany your package through customs - we do it as a complimentary service for our customers, saving you a long drive and hours of waiting.

Yes, you need to register and obtain your own account number before you can send your shipments to CBP.

Your packages are tracked using your account number, which is linked to your delivery address. Any names that will be using your account must be added to your account; however, we do suggest using your own name for delivery whenever possible as that will generally help avoid confusion.

Please review our prohibited items list for examples of items that are not permitted to be imported. We have tried to make this list as comprehensive as possible. You can find this list at the end of this 'Questions' page - under the "Shipping in Canada" tab, expand the tile that says "WHAT ARE THE PROHIBITED ITEMS THAT WE CANNOT IMPORT INTO CANADA THROUGH CBP?"

Many U.S. merchants will not ship internationally or may charge much higher rates to ship outside of the U.S. By teaming up with CBP, you are actually instructing the merchant to ship your goods within the U.S. (since we provide you an American shipping address). Many merchants offer free shipping within the U.S. if your purchase meets certain requirements, and with your CBP address, you can take advantage of those savings. You can also take advantage of great U.S. holiday sales! Take a look at some of the advantages of shopping in the U.S. on our Cross Border Pickups page.

You can buy from any retailers or individuals that you wish to, and receive the items in Canada.

We receive packages from all carriers, including (but not limited to) UPS, USPS, FedEx Home, FedEx Ground, DHL, Prestige and many trucking companies.

Your packages are tracked using your account number, which is linked to your delivery address. Any names that will be using your account must be added to your account; however, we do suggest using your own name for delivery whenever possible as that will generally help avoid confusion.

Yes, you need to register and obtain your own account number before you can send your shipments to CBP.

It is completely free to create an account with CBP.

Yes, you need to register and obtain your own account number before you can send your shipments to CBP.

Service fees are calculated based on the weight and dimensions of the box. Please review the rates section of our website for more information. There are no hidden fees that we charge for our service. We charge only for duties and taxes that are paid on your behalf, converted into Canadian dollars, and HST. Lastly, credit transactions are subject to a 3% fee - pay cash or debit and save!

You certainly may do that if you are so inclined; however, many U.S. merchants will not ship internationally or may charge much higher rates to ship outside of the U.S. By teaming up with CBP, you are actually instructing the merchant to ship your goods within the U.S., to your CBP mailing address. Many merchants offer free shipping within the U.S. if your purchase meets certain requirements. You can take advantage of great U.S. holiday sales and possibly get free shipping, too! Take a look at some of the advantages of shopping in the U.S. on our Cross Border Pickups page.

Your packages are tracked using your account number, which is linked to your delivery address. Any names that will be using your account must be added to your account; however, we do suggest using your own name for delivery whenever possible as that will generally help avoid confusion.

Yes, you need to register and obtain your own account number before you can send your shipments to CBP.

It is completely free to create an account with CBP.

It’s simple: Just register for a free U.S. shipping address through CBP, and use that address when ordering from U.S. merchants. We will receive your parcel at that U.S. address, and take it from there! We’ll get your items through customs, pay any duties and taxes that are applied, and deliver your package to the CBP location nearest to you or mail it to a location of your choice.

Please review our prohibited items list for examples of items that are not permitted to be imported. We have tried to make this list as comprehensive as possible. You can find this list at the end of this 'Questions' page - under the "Shipping in Canada" tab, expand the tile that says "WHAT ARE THE PROHIBITED ITEMS THAT WE CANNOT IMPORT INTO CANADA THROUGH CBP?"

Your package will be held at the US location for 30 days completely free of charge. During that time, you must provide details on the contents of the package. Your package will be held at our Canadian locations awaiting pickup for up to 30 days free of charge, too.

No, we are a physical location where packages are received by our staff. We receive packages from all carriers, including those who do not usually deliver to a P.O. box - worry-free shipping!

You certainly may do that if you are so inclined; however, many U.S. merchants will not ship internationally or may charge much higher rates to ship outside of the U.S. By teaming up with CBP, you are actually instructing the merchant to ship your goods within the U.S., to your CBP mailing address. Many merchants offer free shipping within the U.S. if your purchase meets certain requirements. You can take advantage of great U.S. holiday sales and possibly get free shipping, too! Take a look at some of the advantages of shopping in the U.S. on our Cross Border Pickups page.

We receive packages from all carriers, including (but not limited to) UPS, USPS, FedEx Home, FedEx Ground, DHL, Prestige and many trucking companies.

Yes, you need to register and obtain your own account number before you can send your shipments to CBP.

It is completely free to create an account with CBP.

Please review our prohibited items list for examples of items that are not permitted to be imported. We have tried to make this list as comprehensive as possible. You can find this list at the end of this 'Questions' page - under the "Shipping in Canada" tab, expand the tile that says "WHAT ARE THE PROHIBITED ITEMS THAT WE CANNOT IMPORT INTO CANADA THROUGH CBP?"

1300 Kamato Road, #12
Mississauga, Ontario L4W 2N2

30 Royal Crest Court, Unit #1
Markham, Ontario L3R 9W8

Please review our prohibited items list for examples of items that are not permitted to be imported. We have tried to make this list as comprehensive as possible. You can find this list at the end of this 'Questions' page - under the "Shipping in Canada" tab, expand the tile that says "WHAT ARE THE PROHIBITED ITEMS THAT WE CANNOT IMPORT INTO CANADA THROUGH CBP?"

Yes, you need to register and obtain your own account number before you can send your shipments to CBP.

It is completely free to create an account with CBP.

We receive packages from all carriers, including (but not limited to) UPS, USPS, FedEx Home, FedEx Ground, DHL, Prestige and many trucking companies.

Please review our prohibited items list for examples of items that are not permitted to be imported. We have tried to make this list as comprehensive as possible. You can find this list at the end of this 'Questions' page - under the "Shipping in Canada" tab, expand the tile that says "WHAT ARE THE PROHIBITED ITEMS THAT WE CANNOT IMPORT INTO CANADA THROUGH CBP?"

There are usually three costs associated with importing goods into Canada

  • 1. Duties
  • 2. Taxes
  • 3. Brokerage
CBP takes care of your brokerage needs for free, creating significant cost-savings. That’s one of the CBP advantages!
Duties and taxes are issued by the government and will depend on the category and price of the item being imported. Please use the rates calculator on our website to check duty and tax rates.
CBP will pay the duties and taxes on your behalf at the time of import, and you will reimburse us for them when you pickup your package.

Opening the package to confirm the contents and getting them processed for transfer to Canada results in quicker pickup times. If you give us permission (using the Automatic Processing feature and otherwise), we can open your package to expedite the details for Canadian customs declaration. We may also have to open the packages to provide photos upon request.
We reserve the right to open packages to confirm contents.

We send merchandise every weekday from the U.S. location to the Canadian locations. There are no restrictions on how many packages or how many different times you can have your packages received and forwarded.

Yes, we accept and sign for all packages that require delivery signature.

Many retailers now allow Canadians, with Canadian credit cards and Canadian billing addresses, to shop at their stores and have the purchased items delivered to a different mailing address - such as your American CBP address.
If the retailer does not allow for a Canadian billing address, but does allow for Paypal payments, you can use your Paypal account to make the purchases even with a Canadian billing address.
If you have no other options, we may be able to help. Please contact us by e-mail with your request and we may be able to purchase on your behalf.

Duties are calculated on the total cost of the purchased item converted to the local currency with the local taxes added. Please visit the website http://www.cbsa.gc.ca/publications/forms-formulaires/e604-eng.pdf to search for the item you are interested in.

Yes, as long as you provide prior written authorization for us to release the package to person doing the pickup. Please e-mail us the name of the person. You will need to list this person’s first & last name and provide a list of specific packages for pickup, and confirm the pickup date. The person doing the pickup will need to present photo ID which matches the name you include in the e-mail. This policy will be strictly enforced, and is for your safety as the consumer.

Total time for the package to be available for pickup is highly dependent on the original shipment of the item from the retailer to your CBP U.S. address. Once the item has been received at the CBP location, it is available for your review and input within 24 hours. Once the information has been provided, you can expect the item to be available at your local CBP location within 2-3 business days.
You can track the package through your online account anytime. CBP will notify you by e-mail and/or text message when the item is available for pickup.

We do not currently provide the service of receiving and transferring regular mail. Please keep checking the website for mail service in the near future.

CBP is a state of the art facility with closed circuit monitoring 24 x 7. All items received are scanned and tracked internally until they are picked up by you.
All packages are usually insured by UPS and FedEx before they are delivered to the CBP location. Carriers do not leave packages outside our warehouse and ensure they are signed for by our staff.
The CBP facilities deal with thousands of incoming packages on a daily basis and we have a tremendous track record of keeping packages safe and accounted for. We also have great relationships with all major carriers and can work with them to locate packages if necessary.

We pride ourselves in getting the packages processed faster while offering the service for free. Due to this reason, we are unable to claim any NAFTA duty exemptions as that may require additional obligations and paperwork and can delay shipments.

  • 1. Alcoholic beverages
  • 2. Baby Walkers (does not refer to strollers, carriages etc.)
  • 3. Paintball markers, airsoft guns
  • 4. Firearms, ammunition for firearms and explosives
  • 5. Growth Hormones (supplements, vitamins etc. are not considered growth hormones)
  • 6. Plants
  • 7. Cigarettes, Electronic Cigarettes including smokeless cigarettes and tobacco goods
  • 8. New or Used motor vehicles
  • 9. Foods requiring refrigeration
  • 10. Lottery tickets and gambling devices
  • 11. Pornographic and/or obscene material
  • 12. Items considered hazardous material or hazardous waste
  • 13. Packages that are wet, leaking or emit an odor of any kind
  • 14. Money, coins, cash
  • 15. Personal documents (Passports, ID’s etc.)
  • 16. Animals and Animal Products, usually refer to live and/or dead organism. Does not refer to commodities for animals
  • 17. Human remains including ashes
  • 18. Narcotics
  • 19. Asbestos
  • 20. Prescribed medications
  • 21. Antiques (breakable and/or fragile)
  • 22. Animal Foods and supplements

Please take note, that our FAQs are subject to updates. Still, have questions?